At a Glance
- Tasks: Lead client workshops and deliver top-notch Dynamics CE solutions.
- Company: Join a leading consultancy firm with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and professional growth opportunities.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a real impact by transforming client businesses with cutting-edge CRM solutions.
- Qualifications: 4+ years in CRM configuration and strong Microsoft Dynamics knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
The CE Functional consultant will perform customer delivery of the various modules of Dynamics CE working closely with client teams and business stakeholders.
- Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams.
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations.
- Create high quality and sustainable client solutions and project documentation including support for testing activities.
- Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget.
- Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations.
- Meet and exceed customer expectations of business knowledge, skills and behaviour.
- Identify business/project risks and mitigate or communicate as necessary.
- Support practice development activities such as defining and configuring industry specific solutions.
- Ensure timely completion of internal processes and mandatory training in all activities.
- Work on own initiative and with minimal support if needed.
- Microsoft Dynamics CRM Certifications (CRM, 2013, 2015, 2016, 365) are desirable.
- Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors.
- Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Ideally a minimum of 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must.
- Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management.
- Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions.
- Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.
- A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals.
- Experience of consultancy roles in software delivery.
- Experience in a delivery-orientated IT environment using waterfall and agile methodologies.
- Adept at Business Requirement Analysis.
- Experience in supporting pre-sales activities is an advantage.
- Project documentation experience especially for work packages to be implemented by offshore teams.
- Business process mapping, modelling and documentation knowledge.
Senior CRM Functional Consultant in London employer: KPMG UK
At KPMG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Senior CRM Functional Consultants benefit from extensive professional development opportunities, competitive remuneration, and the chance to work with cutting-edge technology in a supportive environment. Located in a vibrant city, our team enjoys a healthy work-life balance and the unique advantage of engaging with diverse clients across various industries, ensuring every day is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Functional Consultant in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your previous projects and successes, especially those related to Microsoft Dynamics CRM. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to CRM consultancy. Think about how you would handle client workshops or project risks, and be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior CRM Functional Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior CRM Functional Consultant role. Highlight your experience with Microsoft Dynamics CRM and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Your Experience:In your application, don’t just list your previous roles; tell us about specific projects where you delivered high-quality solutions. We love seeing real examples of how you've made an impact in past positions.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and avoid jargon unless it's relevant to the role. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at KPMG UK
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics CRM, especially the versions mentioned in the job description. Be ready to discuss your hands-on experience with configuration, customisation, and workflows. This will show that you’re not just familiar with the software but can also deliver high-quality solutions.
✨Prepare for Client Interactions
Since the role involves working closely with clients and stakeholders, practice how you would manage workshops and requirements sessions. Think about how you can effectively communicate complex ideas and document discussions. Being able to demonstrate your ability to engage with clients will set you apart.
✨Showcase Your Project Management Skills
Familiarise yourself with KPMG's project methodology and be prepared to discuss how you've successfully delivered projects on time and within budget in the past. Highlight any experience you have with both waterfall and agile methodologies, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about how you've identified and mitigated risks in previous projects. Prepare examples that showcase your analytical skills and how you’ve contributed to pre-sales activities or created proof of concept solutions. This will illustrate your proactive approach and ability to exceed customer expectations.
