D365 Finance and Operations Functional Solution Architect (Commerce) in London

KPMG Microsoft Business Solutions are looking for an experienced D365 Commerce Solution Architect, you will lead the design and delivery of Microsoft Dynamics 365 Commerce (Retail/Omnichannel) solutions for enterprise clients. You will have deep expertise in D365 Commerce, including POS, e-commerce, call center, and retail operations, with a proven track record of end-to-end implementations. You will work closely with clients, manage consultants, and collaborate with development teams to deliver robust, scalable, and integrated Commerce solutions. The role includes presales activities, proposal development, and mentoring junior staff.

This role is therefore key to KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Project Responsibilities:

• The Functional Solution Architect will drive the delivery of Microsoft Dynamics 365 Finance/SCM/Retail solutions following best practices.
• Owning the solution for the Finance and/or SCM and/or Retail work stream, making design decisions and reviewing/creating solution documentation.
• Responsible for leading and managing a team comprising of a group of talented consultants each holding different levels of expertise.
• Have excellent understanding of D365FO functional capabilities.
• Involvement with functional interfaces and Integrations with D365FO.
• Provide on-site support as required by company or client. Work with onsite engagement team & client team to gather requirements, determine expectations & finalize deliverables.
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream.
• Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing.
• Advise client and delivery team members of scope (creep) and use of change control processes.
• Delivery of end-user training to clients and colleagues where applicable.
• Demonstrate ability around upselling and understanding of additional company capabilities.
• Involvement in responding to RFPs and RFQs.
• Demonstrate excellent foundational consulting skills, including analytical know-how, written & verbal communication, team participation & presentation skills.
• Solves and advises on complex problems with creative solutions.
• Meet and exceed customer expectations from business knowledge, skills, and behaviour.
• Carry out additional duties as may occur from time to time as instructed and agreed by Project leads and Directors.
• Identify business/project risk and mitigate or communicate as necessary.
• Ensure progress updates are communicated to relevant parties both formally and informally.

Practice Responsibilities:

• Awareness of product roadmap and the content of future releases of D365FO in the Commerce area and demonstrate changes/additions to team members.
• Identify practice development activities and strong involvement in the creation and delivery of these to fellow colleagues.
• Strong involvement in further development of Finance and/or SCM and/or Retail capabilities in D365FO product team.
• Promotes the Values of our company.
• Leads people and helps to grow them in their role.
• Manage performance and mentor other members of the team.
• Willing to travel abroad when required.
• Always represent KPMG in a professional and positive manner.
• Ensure timely completion of internal processes and mandatory training.
• Carry out additional duties as may occur from time to time as instructed and agreed by Directors and Leads.

• Minimum 12 years of relevant experience working with Microsoft Dynamics AX and/or Microsoft Dynamics 365 F&O with at least 5 years focused on Commerce/Retail.
• Experience in leading a team of minimum of 10 members.
• Excellent presentation and demonstration skills.
• Experience of large-scale ERP implementations.
• Extensive experience with D365 Commerce implementations (POS, e-commerce, call centre, store operations).
• Experience of thinking clearly and calmly under pressure with sound judgement and decision-making abilities.
• Experience of constantly assessing and incorporating new technologies and software into their skillset.
• Pre-sales experience.
• Business process mapping, modelling, and documentation knowledge.
• Experience of mentoring junior, senior and offshore staff.

• Master's degree in business & IT or similar.
• Excellent communication skills in English, both verbally and in writing.
• Excellent ability to lead meetings and workshops, and confidently present to the C-Suite.
• Deep understanding of retail/commerce processes, principles, and systems (store operations, merchandising, pricing, promotions, loyalty, e-commerce, etc.).
• Microsoft Dynamics Commerce/Retail certification (most current version preferred).
• Outstanding knowledge of the following areas of an implementation project life cycle: Requirements analysis and documentation, Business process mapping and modelling, Development testing and UAT, Data migration, Cut-over activities, Go-live support.
• Must be able to show exceptional knowledge of best practices for D365.
• Strong MS Office skills (primarily Word, Excel, and PowerPoint; Visio is a plus).
• Excellent understanding of Data Migration.
• Knowledge of Power Platform capabilities and Business Intelligence (BI).
• LCS and Azure DevOps knowledge.
• Understanding of integration tools and technologies.
• Works independently as well as in a team environment.
• Strong client centric approach with emphasis on client satisfaction.
• Knowledge of best practices for working with offshore teams and on multi-national projects.