CE Solution Architect in London

KPMG Microsoft Business Solutions is a growing Microsoft Dynamics Practice delivering world-class solutions in ERP, CRM, and e-Commerce. Our solutions focus on advisory and implementation services related to the implementation of Microsoft Dynamics 365 products including CRM and ERP.

The Dynamics CE Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 centred solutions. The CE Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, and working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform.

Responsibilities:

• Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities.
• Lead, organise, manage, and document workshops, meetings, and requirements sessions with client representatives, project stakeholders, and delivery teams.
• Ownership for the delivery of high-quality business and software solutions to our clients.
• Gather and document functional requirements and complete gap/fit analysis for workstreams.
• Ensure pre-sales engagements are delivered with the same rigour and attention to detail as client engagements.
• Interface effectively with other members of the delivery team and the solution architect.
• Contribute to the wider CE practice by defining training needs within the team and coaching or mentoring other team members.
• Identify business/project risks and mitigate or communicate as necessary.
• Deliver high-quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards.
• Create high-quality and sustainable client solutions and project documentation.
• Deliver all consultancy and configuration work according to KPMG project methodology.
• Contribute to pre-sales activities including building demo and proof of concept solutions.
• Deliver end-user training to clients and colleagues where applicable.
• Advise client and delivery team members of scope creep and use of change control processes.
• Provide on-site support and assistance throughout delivery and go-live phases of the project.
• Communicate progress updates to relevant parties.
• Support practice development activities such as defining and configuring industry-specific solutions.
• Lead people and help to grow them in their role.
• Performance management of junior members of the product team.
• Ensure timely completion of internal processes and mandatory training.
• Promote the values of our company.
• Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.

Qualifications and Essential Skills:

• Extensive experience as a CRM Consultant with large-scale complex implementations.
• Deep knowledge of technical capabilities of Dynamics 365, including appropriate certification.
• Understanding of Azure and cloud technologies, .Net development, and PowerBI.
• Ability to clearly articulate and present ideas and solutions in line with the capabilities of Microsoft Dynamics 365.
• Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates, and add-ons.
• Willingness to develop knowledge of new functionality in Microsoft platforms.
• Knowledge of best practices for working with offshore teams.
• Microsoft Dynamics CRM Certifications are desirable.
• Preferably a University graduate with a relevant degree within a computing or business discipline.

Soft Skills:

• Confident in own ability and demonstrates this to clients and colleagues.
• Works independently as well as in a team environment.
• Excellent presentation and demonstration skills.
• Good, clear communication skills.
• Ability to lead engagements and present to C-Suite stakeholders.
• Ability to manage time and prioritise multiple tasks accordingly.
• Strong problem-solving capabilities.
• Strong client-centric approach with emphasis on client satisfaction.

Experience and Background:

• Extensive experience as a CRM Solution Architect leading enterprise implementation.
• Experience in a delivery-oriented IT environment using waterfall and agile methodologies.
• Experience with Dynamics 365 in a Lead Design Consulting role.
• Deep understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support.
• Business process mapping, modelling, and documentation knowledge.
• Minimum 10 plus years hands-on proven functional experience in Power Platforms configuration.
• Proven ability to develop a clear understanding of clients' needs and incorporate them into a solution.
• Deep knowledge and understanding of capabilities of D365 CE areas in Sales Management, Marketing, and Customer Service Management.