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- Tasks: Lead the D365 CCaaS practice and design innovative solutions for clients.
- Company: Join KPMG UK, a leader in technology and data consulting.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Why this job: Make an impact in a dynamic role with cutting-edge technology.
- Qualifications: Extensive experience in Dynamics 365 and strong leadership skills.
- Other info: Opportunity to work with C-suite stakeholders and drive high performance.
The predicted salary is between 48000 - 72000 Ā£ per year.
We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes. The ideal candidate will have extensive experience in the Microsoft Dynamics 365 Customer Service & CCaaS area and be able to communicate implications for clients and teams. They will be passionate about developing a strong community ethic and driving a high performance culture with strong collaboration skills.
Responsibilities
- Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy
- Be a champion for the D365 CCaaS Product
- Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market
- Driving collaboration across the CCaaS internal community
- Building the eminence of KPMG Microsoft Business Solutions within the marketplace
- Developing a high performance culture within the D365 CCaaS practice
- Supporting preāsales and key client engagements to secure new business and demonstrate delivery excellence
- Meet and exceed customer expectations of business knowledge, skills and behaviour.
Requirements
- Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
- Extensive consulting skills
- Business Process knowledge
- Broad understanding of software delivery
- Excellent soft skills and leadership qualities
- Ability to work independently and as part of a team
- Relevant certifications in Dynamics 365 or related technologies
Experience And Background
- Ability to undertake senior roles in complex engagements and present to the CāSuite stakeholders
- Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role
- Experience of large scale CCaaS implementations
- Preāsales experience in Microsoft Dynamics 365 Customer Service & CCaaS
- Excellent presentation and demonstration skills
CCaaS Solution Architect in London employer: KPMG UK
Contact Detail:
KPMG UK Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land CCaaS Solution Architect in London
āØTip Number 1
Network like a pro! Reach out to your connections in the CCaaS and Dynamics 365 space. Attend industry events or webinars, and donāt be shy about introducing yourself to potential colleagues at KPMG. You never know who might put in a good word for you!
āØTip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your previous CCaaS implementations and how youāve driven success. This will not only impress during interviews but also demonstrate your hands-on experience with Dynamics 365.
āØTip Number 3
Practice makes perfect! Get ready for those tricky interview questions by rehearsing your responses. Focus on your leadership skills and how you've fostered collaboration in past roles. We can help you with mock interviews if you need a bit of extra practice!
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre genuinely interested in joining KPMG and being part of their dynamic team. Letās get you that CCaaS Solution Architect role!
We think you need these skills to ace CCaaS Solution Architect in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the CCaaS Solution Architect role. Highlight your experience with Dynamics 365 and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CCaaS and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Soft Skills: Donāt forget to highlight your soft skills in your application. Collaboration and leadership are key for this role, so share examples of how you've successfully worked with teams or led projects in the past.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets to the right people. Plus, it shows us youāre serious about joining our team!
How to prepare for a job interview at KPMG UK
āØKnow Your Dynamics 365 Inside Out
Make sure you have a deep understanding of Microsoft Dynamics 365 and its CCaaS capabilities. Brush up on the latest features and how they can benefit clients. Being able to discuss specific use cases will show your expertise and passion for the product.
āØShowcase Your Leadership Skills
As a senior role, theyāll be looking for strong leadership qualities. Prepare examples of how you've built and led teams in the past, especially in high-pressure situations. Highlight your ability to foster collaboration and drive a high-performance culture.
āØPrepare for Client Engagement Scenarios
Think about potential client scenarios you might face in this role. Be ready to discuss how you would approach pre-sales engagements or complex client needs. This will demonstrate your consulting skills and ability to meet customer expectations.
āØPractice Your Presentation Skills
Since you'll need to present to C-suite stakeholders, practice your presentation skills ahead of time. Focus on clarity and confidence, and prepare to answer tough questions. A well-structured presentation can set you apart from other candidates.
