At a Glance
- Tasks: Support learners with queries and provide excellent customer service in a fast-paced environment.
- Company: Join KPMG, a global leader in Audit, Tax & Legal, Consulting, and Technology services.
- Benefits: Competitive pay, professional development, and a dynamic work culture.
- Other info: Opportunity to thrive in a supportive team and develop your career.
- Why this job: Make a real difference by helping others access learning solutions and grow their skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Contract Length: 6 Months
Engagement Type: PAYE
Location: Leeds - minimum 2 days per week in the office
KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to a number of high-profile public and private sector clients. We help our clients make a difference to the lives of people right across the UK by ensuring they have the learning and development interventions they need to do their job. The Service Centre supports the operation by providing a multifunctional contact centre underpinned by quality administration and excellent customer service to support the learners and suppliers.
Roles and responsibilities
- Operational administrative duties
- Support learners to find learning solutions, resolve general queries and signpost where appropriate.
- Provide a FAQ service to learners, helping to resolve common queries.
- A single point of contact for our Client/Customers
- Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
- Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
Deliverables
- Conducting inbound and outbound ‘first contact’ calls with customers
- Accurate data entry and processing
- All calls/tasks handled in line with agreed SLA
- Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required
- Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards
- Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested
- Ensure quality is embedded within the work
- Develop strong knowledge of processes
Essential Experience
- Experience of working in a fast-paced customer service/operational environment
- Outbound and inbound call experience
- Working knowledge of MS Office - Excel, Word and Outlook
- Good administrative ability and accuracy in capturing customer information
- Articulate in both written and verbal communication
Desirable Experience
- Experience of working in an operational/contact centre environment
- Experience of effective relationship management
- Experience in a financial environment
- Has worked successfully in a target driven environment
Skills
- Excellent customer service
- Effective communication
- Attention to detail
- Computer literate
- Self-Motivated
- Adaptable
- Thrives under pressure
Learning Coordinator in Leeds employer: KPMG UK
KPMG is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to grow and develop their skills in a supportive environment. With a strong focus on learning and development, particularly in the Learning Coordinator role, KPMG offers unique opportunities for career advancement while making a meaningful impact on clients across various sectors. Located in Leeds, the company provides a collaborative atmosphere with flexible working arrangements, ensuring a healthy work-life balance for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Coordinator in Leeds
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like KPMG UK looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Learning Coordinator at KPMG UK, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Learning Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at KPMG UK, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of KPMG UK and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at KPMG UK
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that KPMG UK might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at KPMG UK.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
