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For Companies At a Glance
- Tasks: Support learners with queries and provide excellent customer service in a fast-paced environment.
- Company: Join KPMG, a global leader in Audit, Tax & Legal, Consulting, and Technology services.
- Benefits: Competitive pay, professional development, and a dynamic work culture.
- Why this job: Make a real difference by helping others access learning solutions and grow their skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunity to thrive in a supportive team and develop your career.
The predicted salary is between 30000 - 42000 £ per year.
Contract Length: 6 Months
Engagement Type: PAYE
Location: Leeds - minimum 2 days per week in the office
KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to a number of high-profile public and private sector clients. We help our clients make a difference to the lives of people right across the UK by ensuring they have the learning and development interventions they need to do their job. The Service Centre supports the operation by providing a multifunctional contact centre underpinned by quality administration and excellent customer service to support the learners and suppliers.
Roles and responsibilities
- Operational administrative duties
- Support learners to find learning solutions, resolve general queries and signpost where appropriate.
- Provide a FAQ service to learners, helping to resolve common queries.
- A single point of contact for our Client/Customers
- Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
- Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
Deliverables
- Conducting inbound and outbound ‘first contact’ calls with customers
- Accurate data entry and processing
- All calls/tasks handled in line with agreed SLA
- Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required
- Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards
- Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested
- Ensure quality is embedded within the work
- Develop strong knowledge of processes
Essential Experience
- Experience of working in a fast-paced customer service/operational environment
- Outbound and inbound call experience
- Working knowledge of MS Office - Excel, Word and Outlook
- Good administrative ability and accuracy in capturing customer information
- Articulate in both written and verbal communication
Desirable Experience
- Experience of working in an operational/contact centre environment
- Experience of effective relationship management
- Experience in a financial environment
- Has worked successfully in a target driven environment
Skills
- Excellent customer service
- Effective communication
- Attention to detail
- Computer literate
- Self-Motivated
- Adaptable
- Thrives under pressure
Learning Coordinator in Leeds employer: KPMG UK
Contact Detail:
KPMG UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Learning Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research KPMG and their Learning Services. Understand their values and how you can contribute. Practise common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Show off your skills! If you get the chance, bring examples of your previous work or projects that highlight your customer service and administrative abilities. This will help you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at KPMG. Good luck!
We think you need these skills to ace Learning Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Learning Coordinator role. Highlight your experience in customer service and operational environments, and don’t forget to mention any relevant skills like MS Office proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for KPMG and how your background aligns with their mission. Keep it concise but impactful!
Showcase Your Communication Skills: Since effective communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and ensure your points are easy to follow.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at KPMG UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Learning Coordinator role. Familiarise yourself with KPMG's services and how they support learning and development. This will help you articulate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your experience in providing excellent customer service. Think about specific situations where you resolved queries or improved a process, as these will demonstrate your capability.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice responding to questions like, 'How would you handle a difficult customer?' or 'What steps would you take if you noticed a compliance issue?' This shows you can think on your feet.
✨Demonstrate Your Attention to Detail
In a role that requires accurate data entry and compliance with regulations, it's crucial to showcase your attention to detail. Bring up past experiences where your meticulousness made a difference, and be prepared to discuss how you ensure accuracy in your work.