This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solution.
Responsibilities
— The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
— Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.
Requirements:
Qualifications and Skills
— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
— Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
— Broad understanding of software development lifecycle, development management,
release management, data migrations, cut-over planning and early live support.
— Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services
— Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
— Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
Experience and Background
— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Lead Design Consulting role
— Experience of large scale CRM implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff
