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For Companies At a Glance
- Tasks: Lead Dynamics 365 CE projects, collaborating with clients and teams to deliver top-notch solutions.
- Company: Join KPMG, a global leader in professional services, known for innovation and excellence.
- Benefits: Enjoy a full-time role with opportunities for remote work and professional development perks.
- Why this job: Be part of impactful projects, enhance your skills, and work in a dynamic, supportive culture.
- Qualifications: 4+ years in CRM configuration; Microsoft Dynamics certifications are a plus.
- Other info: Opportunity to engage in pre-sales activities and contribute to industry-specific solutions.
The predicted salary is between 36000 - 60000 £ per year.
The Microsoft Business Solutions (MBS) business unit at KPMG is looking for Dynamics 365 CE Consultants with experience across all phases of large-scale enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients and project teams working alongside both onshore and offshore development teams.
Roles and Responsibilities
- The CE Functional consultant will perform customer delivery of the various modules of Dynamics CE working closely with client teams and business stakeholders.
- Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams.
- Interface effectively with other members of the delivery team and the solution Architect to ensure that the CE solution meets client’s requirements.
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations.
- The creation of high quality and sustainable client solutions and project documentation including support for testing activities.
- Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget.
- Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations.
- Work on the creation of KPMG Dynamics 365 solutions and industry templates.
- Meet and exceed customer expectations of business knowledge, skills and behaviour.
- Identify business/project risks and mitigate or communicate as necessary.
- Communicate progress updates to relevant parties both formally and informally.
- Support practice development activities such as defining and configuring industry specific solutions.
- In all activities, ensure timely completion of internal processes and mandatory training.
- Work on own initiative and with minimal support if needed.
- To carry out additional duties as may occur from time to time as instructed and agreed by the management team.
- Represent KPMG in a professional and positive manner at all times.
Qualifications and Skills
- Microsoft Dynamics CRM Certifications (CRM, 2013, 2015, 2016, 365) are desirable.
- Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors.
- Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Dynamics 365 knowledge is an advantage.
- Ideally a minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must.
- Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management.
- Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions.
- Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.
Experience and Background
- A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals.
- A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution.
- Experience of consultancy roles in software delivery.
- Experience in a delivery-orientated IT environment using waterfall and agile methodologies.
- Adept at Business Requirement Analysis.
- Experience in supporting pre-sales activities is an advantage.
- Project documentation experience especially for work packages to be implemented by offshore teams.
- Business process mapping, modelling and documentation knowledge.
Dynamics 365 CE Senior Functional Consultant employer: KPMG UK
Contact Detail:
KPMG UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE Senior Functional Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates of Dynamics 365 CE. Being well-versed in the current functionalities will not only boost your confidence during discussions but also demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Network with professionals already working in similar roles or at KPMG. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific case studies from your previous consultancy experiences. Highlighting how you've successfully managed client relationships and delivered solutions will showcase your practical knowledge and problem-solving skills.
✨Tip Number 4
Brush up on your project management skills, especially in both waterfall and agile methodologies. Being able to articulate your experience in managing projects effectively will set you apart as a candidate who can deliver results on time and within budget.
We think you need these skills to ace Dynamics 365 CE Senior Functional Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE and consultancy roles. Emphasise your hands-on experience in CRM configuration, customisation, and project documentation, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of KPMG's needs and how your skills align with their requirements. Mention specific projects where you've successfully implemented Dynamics solutions and how you managed client interactions.
Showcase Relevant Certifications: If you have Microsoft Dynamics CRM certifications, make sure to include them prominently in your application. This will help establish your credibility and expertise in the field.
Highlight Soft Skills: Since the role involves continuous interaction with clients and teams, emphasise your communication skills and ability to work independently. Provide examples of how you've effectively managed stakeholder expectations and communicated project progress.
How to prepare for a job interview at KPMG UK
✨Showcase Your Consultancy Experience
Make sure to highlight your previous consultancy roles and how they relate to the Dynamics 365 CE projects. Be prepared to discuss specific examples where you successfully interacted with clients and project teams, as this role requires strong communication skills.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of Microsoft Dynamics CRM, especially the versions mentioned in the job description. Be ready to discuss your hands-on experience with CRM configuration, customisation, and the various functional areas like Sales and Customer Service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client expectations. Think of situations where you identified risks or challenges in a project and how you mitigated them effectively.
✨Familiarise Yourself with KPMG's Methodology
Research KPMG's project methodologies and be prepared to discuss how you would apply them in your work. Understanding their approach will show that you are serious about aligning with their practices and can contribute to successful project delivery.
