At a Glance
- Tasks: Provide top-notch support to colleagues using finance systems and resolve queries efficiently.
- Company: Join a leading firm that values collaboration and innovation in Birmingham.
- Benefits: Enjoy hybrid working, professional development, and a supportive team environment.
- Other info: 12-month fixed term contract with opportunities for growth and learning.
- Why this job: Make a real difference by helping colleagues navigate finance systems and improve their work experience.
- Qualifications: Strong communication skills, customer service experience, and a knack for problem-solving.
The predicted salary is between 27900 - 34100 £ per year.
About the role
Group Corporate Services brings together the internal support services that enable the firm to grow, protect its operations and work effectively.
Within Group Finance & Commercial, the team uses technology, data and financial insight to support sound commercial decisions, accurate reporting and responsible management of financial activity.
The Finance & Engagement Management Helpline is the frontline support service for colleagues using the firm's core finance and engagement management systems.
The helpline currently operates Monday to Friday, 9am to 5pm.
This role is based in Birmingham and follows a hybrid working pattern, with at least two office days each week, usually Tuesday and Wednesday, although arrangements may change.
The position is offered as a 12-month fixed term contract.
Roles and responsibilities Provide professional, courteous support to colleagues across the UK firm, meeting agreed service and response standards.
Coach users on finance and engagement management systems so they can complete activities accurately and confidently.
Investigate system and process queries, identify root causes and provide clear resolutions or practical workarounds.
Coordinate with Finance teams, client-facing capabilities and IT Services when issues require wider expertise, and follow through to resolution.
Interpret financial information, reporting parameters, formulae and key performance indicators to give accurate guidance.
Build knowledge of how the firm's finance and engagement management systems connect, including SAP S/4HANA and integrated systems.
Maintain accurate query records to support monitoring, analysis and continuous improvement of the helpline service.
Keep guidance, procedures and the team knowledge base current, while sharing knowledge and solving problems collaboratively with colleagues.
Experience and skills needed Clear written and verbal communication, with evidence of explaining information to different audiences.
Customer service experience and the ability to provide professional support in a busy environment.
Experience investigating queries, troubleshooting problems and following actions through to a practical resolution.
Confidence using digital systems and maintaining accurate records, with the ability to learn new technology and processes.
Experience working collaboratively with colleagues or stakeholders across different teams to resolve issues.
Evidence of working reliably to service standards, priorities or deadlines while maintaining accuracy and attention to detail.
Senior Helpline Advisor (12 month FTC) in Birmingham employer: KPMG UK
As a Director in our Finance Centre of Excellence, you will join a dynamic and collaborative team that thrives on delivering exceptional value to clients in high-stakes environments. We prioritise employee growth through continuous learning opportunities and a supportive culture that encourages innovation and teamwork. Located in a vibrant city, we offer a unique blend of professional challenges and a fulfilling work-life balance, making us an outstanding employer for those seeking to make a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Helpline Advisor (12 month FTC) in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like KPMG UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like KPMG UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Helpline Advisor (12 month FTC) in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to KPMG UK.
How to prepare for a job interview at KPMG UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in KPMG UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services KPMG UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
