At a Glance
- Tasks: Lead customer insight transformation and drive impactful data-driven decisions.
- Company: Join a leading firm focused on innovative customer insights and AI technology.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with a focus on innovation and client relationships.
- Why this job: Be at the forefront of AI and customer insights, making a real difference.
- Qualifications: Experience in data analytics and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, in order to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through two propositions:
- Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision-making. Our role is to design, implement and deliver these programmes.
- Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness. This Senior Manager role is critical to both our propositions.
Responsibilities:
- Scaling KPMG's Customer Insight Transformation proposition by providing market-facing authority to open senior conversations with CMOs / Chief Customer Officers.
- On VoC, leading the design thinking, set up and implementation and running a managed service, ensuring the highest level of client satisfaction in order to secure retention and growth, co-develop go-to-market material for our two key propositions, with reference to the team's most recent engagements.
- Support our leadership team in market conversations.
- Diagnose client insight maturity and operating models.
- Run insight transformation workshops.
- Own a small portfolio of target accounts.
- On live engagements, lead a team of multidisciplinary professionals to deliver high quality insight, data & analytics solutions, including commercially relevant recommendations.
- Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients' businesses.
- Be at the forefront on new technology and innovation within the Insight sector, with particular focus on AI - becoming a champion of AI across the team.
- Manage project teams, getting the best out of junior colleagues, supporting their development and optimising resourcing across accounts.
- Support in running the Insight business as part of a wider customer practice, operational rigour in financial management to ensure strong profitability and accurate budgeting and forecasting.
Qualifications and experience:
- Experience in an insight, data, analytics and/or transformation role.
- Familiarity with transforming insight functions.
- A strong commercial mindset, continually seeking opportunities for new and existing account growth and cross-sell opportunities.
- Sales-minded and opportunity-led: confident leading business development conversations, shaping propositions, and converting senior client conversations into qualified opportunities and pipeline.
- AI first mindset - interest in promoting and coaching colleagues in AI to drive efficiency and improve outputs.
- Thorough understanding of the VoC, customer data & insight technology landscape.
- Ability to engage and manage senior level stakeholders.
- Strong storyteller and workshop facilitator.
- Ability to lead teams to identify and deliver high quality insight and data solutions for clients.
Proud member of the Disability Confident employer scheme.
Senior Manager - Customer Insight Transformation in Ringway employer: KPMG International Cooperative
At KPMG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Manager in Customer Insight Transformation, you will have the opportunity to lead transformative projects while benefiting from our commitment to employee growth through continuous learning and development. Our inclusive environment, coupled with a focus on leveraging cutting-edge AI technology, ensures that you will be at the forefront of industry advancements, making a meaningful impact for our clients and your career.
Contact Details:
KPMG International Cooperative Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Customer Insight Transformation in Ringway
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want to show them that we’re not just a good fit for the role, but also for their team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We need to be confident in articulating our experiences and how they relate to the Senior Manager role. The more we practice, the smoother it’ll go!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the position and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the best fit!
We think you need these skills to ace Senior Manager - Customer Insight Transformation in Ringway
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer insight and transformation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Storytelling Skills:As a Senior Manager, you’ll need to engage stakeholders effectively. Use your application to demonstrate your storytelling abilities. Share examples of how you've led workshops or facilitated discussions that drove insights and decisions.
Highlight Your AI Knowledge:Since we’re keen on leveraging AI in our Insight Transformation, make sure to mention any experience you have with AI technologies. Show us how you’ve used AI to enhance customer insights or improve operational efficiency.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at KPMG International Cooperative
✨Know Your Customer Insight
Make sure you have a solid understanding of customer insight principles, especially around Voice of Customer (VoC) programmes. Brush up on how to capture and analyse customer feedback, as well as how to leverage AI in transforming insight functions. This knowledge will help you speak confidently about the role and its impact.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead teams and manage client relationships. Prepare examples from your past experiences where you've successfully led multidisciplinary teams or facilitated workshops. Highlight how you’ve driven client satisfaction and retention in previous roles.
✨Be Ready for Business Development Conversations
This role requires a sales-minded approach, so be prepared to discuss how you've identified growth opportunities in past positions. Think of specific instances where you've converted senior client conversations into actionable business strategies. This will show your potential employer that you're not just about insights but also about driving results.
✨Stay Ahead of the Tech Curve
Familiarise yourself with the latest trends in AI and customer data technology. Be ready to discuss how these innovations can enhance insight functions. Showing that you’re proactive about staying informed will demonstrate your commitment to leading the Insight Transformation proposition effectively.
