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- Tasks: Handle customer enquiries and manage payment processes in motor finance.
- Company: Join KPMG, a leading global professional services firm.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity to grow within a dynamic and reputable company.
- Why this job: Make a difference by helping customers navigate their motor finance queries.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
KPMG International Cooperative in Birmingham seeks a Customer Liaison Officer for their General Enquiries team in Motor Finance remediation. The role involves:
- Conducting inbound calls
- Capturing customer information accurately
- Managing payment processes
All while complying with Service Level Agreements. Candidates should have:
- Experience in a financial services environment
- A strong ability to meet key performance indicators
- Excellent communication skills
- Familiarity with MS Office
Motor Finance Enquiries Specialist employer: KPMG International Cooperative
Contact Detail:
KPMG International Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Finance Enquiries Specialist
✨Tip Number 1
Make sure you know the ins and outs of the role. Research KPMG and their Motor Finance team so you can speak confidently about how your experience aligns with what they need. This shows you're genuinely interested and not just applying for any job.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend or family member. This will help you feel more comfortable and articulate during the actual interview.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips that could help you stand out in the interview!
✨Tip Number 4
Finally, apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team at KPMG.
We think you need these skills to ace Motor Finance Enquiries Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and showcases your communication skills. We want to see how you meet the key performance indicators mentioned in the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Liaison Officer role and how your skills align with our needs in Motor Finance remediation.
Showcase Your MS Office Skills: Since familiarity with MS Office is a must, don’t forget to mention any specific tools or projects where you've used these skills effectively. We love seeing practical examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at KPMG International Cooperative
✨Know Your Stuff
Make sure you brush up on your knowledge of motor finance and the specific services KPMG offers. Familiarise yourself with common customer queries and payment processes, as this will help you demonstrate your expertise during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey information effectively.
✨Be KPI Savvy
Understand what key performance indicators (KPIs) are relevant to the role and think about how you’ve met or exceeded similar targets in the past. Be ready to share specific examples that highlight your ability to achieve results in a financial services environment.
✨Get Comfortable with MS Office
Since familiarity with MS Office is a requirement, make sure you're comfortable using tools like Excel and Word. Brush up on any specific functions that might be useful in managing customer information and reporting, as this could come up in the interview.