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- Tasks: Lead high-quality ServiceNow HRSD projects and optimise client processes.
- Company: Join KPMG, a global leader in audit, tax, and advisory services.
- Benefits: Enjoy competitive salary, flexible working, and career development opportunities.
- Why this job: Make a real impact by transforming HR processes with cutting-edge technology.
- Qualifications: Experience in ServiceNow HRSD and strong stakeholder management skills required.
- Other info: Be part of a collaborative culture that values innovation and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- As an Engagement Manager, lead the delivery of high quality ServiceNow HRSD deployment projects.
- Provide specialist ServiceNow HRSD advice and work closely with the client leads to optimise processes and maximise the benefits of ServiceNow HRSD.
- Advise clients on the transformational aspects of ServiceNow HRSD in relation to HR operating model, self-service, service delivery, portal, virtual agent and relevant HR process execution, e.g. Onboarding, Absence Management, Global and Domestic Mobility, Offboarding.
- Contribute to business development and sales initiatives including bid, proposal and contract/commercial negotiations with our ServiceNow HRSD clients.
- Lead the growth of the Powered HR practice through sharing knowledge, developing thought leadership and supporting the career aspirations of team members.
- Advise on technical integration of the ServiceNow HRSD application with other client and 3rd party applications such as payroll, benefits and finance systems.
- Advise on data migration and data integrity as part of the deployment engagement.
Role Dimensions
- Leadership & Management: Expected to be a role model to the wider team by showcasing our values and principles, leading from the front and by example. Assisting with goal development and coaching of staff to enable the growth of the junior management team within our practice.
Stakeholder Interaction & Challenges
- Liaise with stakeholders across Powered HR, cross collaborating with other teams across Powered HR, ensuring opportunities are shared and explored to maximise our offering to clients.
- Our candidates should have strong commercial acumen, strong desire to learn and develop and be able to thrive in a fast-paced working environment.
Qualifications & Experience
- Proven experience successfully delivering ServiceNow HRSD programmes.
- Advanced functional understanding of ServiceNow HRSD product.
- Experience in HR leading transformation projects, leading workstreams and managing teams.
- Demonstrable knowledge of HR processes.
- Excellent stakeholder management skills.
- Experience with another HCM cloud product e.g. Oracle, Workday, SuccessFactors (desirable).
- Comfortable with agile and waterfall methods of working.
- Excellent documentation, reporting and presentation skills.
- Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesise large amounts of information.
- Experience in a functional and/or technical role in a business or systems delivery environment preferably in the HR sector.
- Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.).
- Ability to effectively transfer knowledge and flex the approach according to the situation.
- Ability to learn technology quickly through instruction and experience.
- Proven ability to collaborate and build strong relationships with varying team members.
- Strong functional knowledge of HR, Recruitment (incl. Onboarding), Payroll, Time Tracking or Case Management business applications an advantage.
- Experience as a configuration expert and/or project manager of enterprise software deployments.
- Educated to degree level.
- ServiceNow Certified System Administrator.
- ServiceNow Certified Implementation Specialist - Human Resources.
- ServiceNow HR Enterprise Certification (desirable).
About KPMG Powered Enterprise
Technology is one of KPMG's priority investment areas - Connected Technology services the whole of the KPMG client-side business portfolio through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations.
The Team Powered Enterprise is KPMG's world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG's six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG's leading practice, capabilities and insight into a complete solution for an effective service management back-office solution.
The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise through a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise.
As our Powered HR practice continues to grow, we are seeking talented individuals with experience of ServiceNow HRSD implementations.
KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues, we bring our creativity, insight and experience to solve our clients' and communities' biggest problems. We've been doing this for more than 150 years. We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility - through inspiring workspaces, innovative ways of collaborating and hybrid ways of working. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our mission is simple: To support the UK in a connected world. It guides everything we do, underpinned by our values: Courage, Integrity, Excellence, Together and For Better.
Manager - ServiceNow in City of Westminster employer: KPMG International Cooperative
Contact Detail:
KPMG International Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - ServiceNow in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We need to be confident in our responses and articulate our thoughts clearly, especially when discussing our experience with ServiceNow HRSD.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate why we’re the best fit!
We think you need these skills to ace Manager - ServiceNow in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager - ServiceNow role. Highlight your experience with ServiceNow HRSD and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve optimised processes or delivered successful projects. This helps us understand the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KPMG International Cooperative
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow HRSD product. Brush up on its features, especially those related to HR processes like Onboarding and Absence Management. Being able to discuss how these functionalities can transform HR operations will impress your interviewers.
✨Showcase Your Leadership Skills
As a Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in coaching junior staff and how you've contributed to their growth.
✨Prepare for Stakeholder Scenarios
Expect questions about stakeholder management. Think of specific instances where you've liaised with different teams or clients to achieve a common goal. Be ready to discuss how you navigated challenges and maximised opportunities for collaboration.
✨Demonstrate Your Analytical Prowess
You’ll likely face questions that test your analytical skills. Prepare to explain how you've tackled complex issues in previous roles. Bring examples of how you've synthesised large amounts of information into clear, actionable insights, especially in relation to HR processes.
