At a Glance
- Tasks: Lead the Modern Workplace team to enhance user experience across devices and services.
- Company: Join KPMG's innovative Group Digital division focused on technology solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a collaborative and forward-thinking team.
- Why this job: Shape the future of workplace technology and make a real impact in a leading firm.
- Qualifications: Experience in Modern Workplace services and strong stakeholder management skills.
The predicted salary is between 58540 - 71548 £ per year.
Group Digital is the internal technology division and is accountable for delivering a range of services to the UK and Swiss Firms.
Taking a holistic approach, this includes gathering requirements, solution design, build and run and the execution of complex change portfolios focused on security, data, core infrastructure and business applications.
About the team
The Modern Workplace Team will be accountable for delivering a great user experience for colleagues across the UK and Switzerland.
They will leverage capabilities in the investment Group Digital have made in Nexthink, Servicenow Agent IC AI and Now Assist, and Microsoft Intune and Autopilot.
Role purpose
The role of Head of Modern Workplace will lead the modern workplace team within KPMG to provide a strategic vision for modern workplace in the organisation, including managing the key vendors and the underpinning products/contracts.
The role will be accountable for ensuring a consistent, measurable and optimised user experience across all relevant devices and the associated products/services.
- Key accountabilities
- Shapes and sets long term technology and business strategy, ensuring alignment with organisational goals.
- Provides leadership for all technology services, ensuring operational excellence, performance, and continuous improvement.
- Defines, negotiates, and governs service levels to ensure service outcomes meet organisational expectations.
- Directs lifecycle strategy and optimisation for all hardware and software assets, ensuring control, value, and compliance.
- Leads strategic supplier relationships and performance governance to maximise service quality and commercial value.
- Oversees major contracts, ensuring effective commercial outcomes, compliance, and delivery against commitments.
- Prioritises and governs the organisational change portfolio, ensuring investment alignment with long term strategy.
- Builds and maintains influential relationships with senior stakeholders, aligning competing priorities to organisational strategy., Own strategic supplier relationships and outsourced service delivery, ensuring contractual obligations and business outcomes are achieved.
- Manage budgets, forecasts and cost optimisation activities, ensuring effective value realisation from workplace services.
- Own the Modern Workplace capability, service roadmap and associated services, translating Group Digital strategy into measurable business outcomes.
- Lead delivery of workplace services, ensuring performance, governance, risk management and continual improvement.
- Communicate service performance, risks and opportunities through clear, data-driven reporting.
- Lead end-user support, workplace technology and Digital Employee Experience (DEX) services across the organisation.
- Drive operational excellence across service management processes, including incident, request, problem and major incident management.
- Leverage data, telemetry and platforms such as Nexthink to proactively improve user experience and service performance.
- Oversee lifecycle management of laptops, mobile devices, peripherals and associated endpoint services, including procurement, imaging, deployment, refresh, recovery and disposal
- Own software lifecycle management for end-user computing platforms, including rationalisation, standardisation, lifecycle planning and usage governance.
- Candidate profile
- Significant experience leading Modern Workplace, End User Computing or Workplace Technology services within a complex enterprise environment.
- Proven experience owning a technology capability, service domain or operational function and delivering outcomes with minimal direction.
- Experience managing strategic suppliers, outsourced service providers and offshore delivery teams.
- Demonstrable experience of commercial, contractual and financial management, including budgeting and supplier governance.
- Strong knowledge of workplace technologies, endpoint management, software lifecycle management and collaboration services.
- Excellent stakeholder management, influencing and communication skills, with experience engaging senior leaders and executive stakeholders., ITIL v4 Managing Professional, Strategic Leader or equivalent certification.
- Prince2, Agile or equivalent project delivery qualifications.
- #J-18808-Ljbffr
Senior Manager - Group Digital - Head of Modern Workplace in City of London employer: KPMG International Cooperative
KPMG International Cooperative is an exceptional employer that values flexibility and work-life balance, offering remote and hybrid options for the Oracle EPM Consultant role. With a strong commitment to employee growth, KPMG provides ample opportunities for professional development in a collaborative and innovative work culture, making it an ideal place for those seeking meaningful and rewarding employment in Birmingham.
Contact Details:
KPMG International Cooperative Recruitment Team
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We think this is how you could land Senior Manager - Group Digital - Head of Modern Workplace in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what KPMG International Cooperative values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Senior Manager - Group Digital - Head of Modern Workplace in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at KPMG International Cooperative.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at KPMG International Cooperative. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at KPMG International Cooperative
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
