IT Risk & Issue Management Senior Analyst in Warrington

OVERVIEW

KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide back-office support to its member firm KPMG United States ("the Client").

JOB SUMMARY

In this role, you are responsible for managing security, risk, audit and operational issues from investigation through verified closure. You will partner with issue and remediation owners to conduct root-cause analysis, establish and monitor action plans, assess supporting evidence, resolve obstacles and elevate risks or delays. You will also translate technical matters into clear business impacts, support leadership reporting and contribute to projects and process improvements.

JOB RESPONSIBILITIES

• Manage the end-to-end Issue management for assigned issues and action plans, leading investigations, facilitating root cause analysis, defining remediation plans and timelines, preparing for and leading working sessions and shepherding issues through verified closure
• Build and maintain strong relationships with issue and remediation owners to reinforce accountability, track progress against milestones, challenge insufficient evidence, resolve obstacles, and elevate risks or delays to support timely remediation
• Translate complex technical, cybersecurity, and operational issues into clear business impacts and risk-based insights that enable informed decision-making by executive leadership and key stakeholders.
• Analyze and synthesize technical data and convey it to non-technical audiences
• Partner with technical owners, risk executives, and audit stakeholders to negotiate remediation timelines, manage escalations, and report status/risk metrics to senior leadership
• Prioritize and manage competing deadlines across concurrent remediation initiatives, audit response activities, and ad hoc risk escalations while maintaining high standards of quality and compliance
• Provide accurate, timely, and comprehensive updates for monthly and quarterly leadership reports and presentations and elevate issues at risk of missing due dates directly to the appropriate Issue Owners
• Contribute to project teams or independently manage small projects, including meetings, documentation, action items, procedures and deliverables
• Advise stakeholders on effective remediation practices to strengthen control environment maturity and reduce risk

EDUCATION / EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum three (3) years of combined experience in IT Audit, IT Project Management, Identity and Access Management, and/or Governance, Risk, and Compliance
• Certifications in CISA and PMP are preferred
• Certification in ITIL Foundation with work experience in highly regulated IT Environment (ex. CoBIT, NIST, Sarbanes-Oxley, ISO, NIST, FISMA etc.) in preferred
• Experience in reporting and data visualization platforms, such as Power BI is preferred
• Intermediate experience with Artificial Intelligence (AI) tools (e.g., Google Gemini, Microsoft Copilot) and the ability to build custom AI agents is preferred
• Experience with Compliance Management and Workflow Management tools such as Archer, ServiceNow and/or SharePoint is a plus
• Proven experience in managing multiple IT projects simultaneously
• Solid verbal/written communication, problem-solving, analytical, and independent judgement skills to support an environment driven by customer service and teamwork
• Strong problem-solving skills, project management skills, and attention to detail
• Ability to work independently and work well within a team
• Strong organizational and time management skills; ability to adhere to deadlines
• Proficient in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook

COMPETENCIES

• Communication - Delivering clear, effective communication and taking responsibility for understanding others.
• Customer Service - Demonstrating a commitment to public service, serving internal and external customers while holding oneself accountable for quality outcomes.
• Collaboration & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives. Building and maintaining mutually beneficial partnerships while leveraging information and achieving results.
• Stakeholder Management - Capable of building strong professional relationships with the ability to influence all levels across the organization
• Influence & Negotiations – Uses persuasion to gain the support and cooperation from stakeholders, superiors, colleagues, subordinates and other parties to achieve a desired course of action consistent with the organization’s strategic goals and objectives
• Information Systems Administration – Understands and demonstrates knowledge of applicable information systems including concepts, principles, and practices related to their use and application
• Project Management – Creates and maintains an environment that guides a project to its successful completion
• Risk Management- Plans and implements measures that will avoid, overcome or compensate for elements of risk

SPECIAL CONDITIONS

• JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs
• You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.
• Expected to work in a fast-paced team environment
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities
• May be required to work extended hours periodically or on public holidays

Market competitive

Experience

Minimum three (3) years of combined experience in IT Audit, IT Project Management, Identity and Access Management, and/or Governance, Risk, and Compliance

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