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- Tasks: Support HR queries and manage employee lifecycle activities in a dynamic team.
- Company: Join KPMG, a leading global consultancy with a rich history of supporting the UK.
- Benefits: Enjoy flexible working options, including remote work and part-time opportunities.
- Why this job: Be part of a collaborative environment that values your input and fosters professional growth.
- Qualifications: Strong communication skills and resilience in a fast-paced, customer-focused setting are essential.
- Other info: Work from Birmingham or Leeds, with a supportive team and opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Job Title/Req Number: People Centre Senior Advisor – 107411
Contract:12 Month Fixed Term Contract
Location:Birmingham/Leeds (working from the office two days per week)
The KPMG People Operations function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.
Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.
From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.
KPMG is one of the world\’s largest and most respected consultancy businesses, we\’ve supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We\’ve proudly stood beside the institutions and businesses which make the UK what it is.
Why Join KPMG as a People Centre Senior Advisor?
Working as part of the Finance and People Operations team, you will be responsible for delivering business-focussed and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice and support to the employees. Your proactive approach will support all activities in the Employee Lifecycle.
You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration and Benefits.
Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment. Your will work collaboratively across the business ensuring a seamless first-class HR service.
Upholding the firms’ values, you will serve as a role model for your stakeholders and within the team.
What will you be doing?
- Monitor, allocate and work tasks from the systems used (ServiceNow, SuccessFactors and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly & accurately
- Adhere to all Service Level Agreements for all agreed processes and highlight issues to the Team Leader
- Data entry based on business requirements
- First point of contact for queries via phone and email
- Maintain strong working relationships with relevant internal and external stakeholders
- Deal with complex queries, advising on complex policy matters and escalated queries
- Managing projects for internal teams such as Talent and Benefits
- Supporting with sharing communications with the wider business
- Take a proactive approach to educating and supporting the EXL team members with queries
- Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues
- Be expected to take responsibility for ad-hoc project work and processes as and when required by the Management Team
- Contribute to department meetings and lead on specific sessions where relevant
- Promote continuous improvement within the business and internal teams
- Be pro-active in working with both the Management team to improve operational efficiency
- Keep up to date with KPMG policy changes and the wider firm agenda
- Assisting with reporting and MI when required
- Support with SOP review and process maps as required
What will you need to do it?
- An ability to build relationships and communicate with people at all levels
- High levels of resilience, with experience of working in a highly pressurised customer centric environment
- Proactive and high energy individual with a positive approach
- The ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decision
- Excellent communicator – written and verbal
- The ability to influence and confidently negotiate at all levels
- Strong organisational, literacy and numeracy skills
- Good IT office proficiency, including, Microsoft Excel, PowerPoint, Word etc. as well as SuccessFactors or equivalent HR system
Our Locations:
We are open to talk to talent across the country but our core Central Service hubs for this role are:
- Birmingham
- Leeds
With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.
Find out more:
Within Central Services we have a range of divisions and specialisms. Click the links to find out more below:
- Central Services (KBS) at KPMG: www.kpmgcareers.co.uk/experienced-professional/kpmg-business-services/
- Inclusivity and KPMG:www.kpmgcareers.co.uk/people-culture/being-inclusive/
- KPMG Workability and Disability confidence:www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/
For any additional support in applying, please click the links to find out more:
- Applying to KPMG:www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
- Tips for interview:www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
- KPMG values:www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
- KPMG Competencies:www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
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Senior People Centre Advisor- 12 Months Fixed Term Contract employer: KPMG Careers
Contact Detail:
KPMG Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior People Centre Advisor- 12 Months Fixed Term Contract
✨Tip Number 1
Familiarise yourself with KPMG's core values and competencies. Understanding what the company stands for will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of KPMG, especially those in HR roles. They can provide valuable insights into the company culture and the specific expectations for the People Centre Senior Advisor position.
✨Tip Number 3
Prepare to discuss your experience in managing complex HR queries and building relationships with stakeholders. Be ready to share specific examples that highlight your problem-solving skills and proactive approach.
✨Tip Number 4
Research the tools mentioned in the job description, such as ServiceNow and SuccessFactors. Familiarity with these systems will not only boost your confidence but also show your commitment to the role.
We think you need these skills to ace Senior People Centre Advisor- 12 Months Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR support and customer service. Use keywords from the job description, such as 'proactive', 'communication', and 'stakeholder management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you want to work at KPMG and how your skills align with the responsibilities of the Senior People Centre Advisor role. Mention specific experiences that showcase your ability to handle complex queries and build relationships.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application materials are well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Relevant IT Proficiency: Mention your proficiency in Microsoft Office and any HR systems like SuccessFactors. If you have experience with data entry or reporting, be sure to include that as well, as it’s relevant to the tasks outlined in the job description.
How to prepare for a job interview at KPMG Careers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior People Centre Advisor. Familiarise yourself with KPMG's approach to HR support and how it fits into the broader business strategy.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples that demonstrate your ability to communicate effectively with various stakeholders. Highlight experiences where you've successfully managed complex queries or provided guidance.
✨Demonstrate Proactivity
KPMG values a proactive approach. Be ready to discuss instances where you've taken initiative in previous roles, particularly in improving processes or supporting team members with their queries.
✨Familiarise Yourself with Relevant Tools
Since the role involves using systems like ServiceNow and SuccessFactors, it’s beneficial to have a basic understanding of these tools. If you have experience with similar HR systems, be sure to mention it during the interview.
