Procurement Process Manager

This is an exciting opportunity to be at the heart of Global Procurement’s transformation. The role is critical in enabling consistent, compliant, and scalable GP operations by strengthening governance, audit readiness, and sustainable change adoption across Global Procurement, business stakeholders, member firms, and suppliers. The Process Manager owns the end‑to‑end lifecycle of Global Procurement processes, ensuring processes and Standard Operating Procedures are clearly defined, consistently applied, and aligned with policy, systems, and operational requirements.

A core focus of the role is leading GP’s audit and compliance activities, including coordination with internal audit teams, governance of the Non‑Budgeted Items Policy, and ensuring robust controls, timely submissions, and sustained policy adherence. Reporting to the Change Management & Process Senior Manager, the Process Manager works closely with cross‑functional stakeholders to support change, content, and engagement activities. This includes translating process and governance requirements into clear communications, practical guidance, and targeted training to drive adoption and ongoing compliance. The role also leverages AI‑enabled tools and digital ways of working to drive efficient, scalable, and audit‑ready Global Procurement operations.

Key Accountabilities

• Process
  • Lead Global Procurement’s change governance, owning the end‑to‑end process for reviewing, approving, and implementing process updates in a structured and controlled way.
  • Own and maintain all Global Procurement process documentation, ensuring processes, SOPs, and related guidance remain accurate, current, and aligned to how the function operates.
  • Take a holistic view when evaluating changes, considering impacts across people, technology, data, controls, policy, and upstream/downstream workflows.
  • Design and refine new processes, working closely with Technology, Data, Category teams, and stakeholders to make processes efficient, scalable, and user‑friendly.
  • Support the development and continuous improvement of sourcing processes and category strategy workflows, ensuring they integrate seamlessly with Global Procurement’s operating model.
  • Provide clear, practical guidance on how processes work, serving as the go‑to person for process questions, changes, and best‑practice adoption across teams.
  • Drive cross‑functional collaboration to ensure process changes are understood, tested, and smoothly implemented within broader project and transformation initiatives.
  • Maintain process knowledge assets—including documentation, templates, and training materials—and champion continuous improvement, simplifying steps, removing inefficiencies, and increasing consistency.
• Governance and compliance
  • Prepare and organise all documents needed for audits and policy reviews that affect Global Procurement.
  • Keep track of audit deadlines and work with internal audit teams to make sure Global Procurement is ready for audits.
  • Work with Global Procurement teams to gather clear, accurate evidence (documents, records, controls) for audits.
  • Manage the day‑to‑day running of the Non‑Budgeted Items Policy, making sure it is followed correctly.
  • Help teams get ready when new policies are introduced or existing ones change, working closely with change management.
  • Keep Global Procurement policies clearly linked to processes and controls, so it’s always clear how policies are applied in practice.
• Stakeholder engagement and communication
  • Build and maintain good working relationships with people across the organization, including Global Procurement, internal business teams, member firms and suppliers.
  • Communicate clearly with different audiences, adjusting how messages are shared for operational teams versus senior leaders.
  • Run workshops, review sessions, and discussions to help teams agree on process designs, improvements, and how changes will affect them.
  • Support communication and change activities, including across Global Procurement strategic initiatives.
  • Assess how proposed changes will impact people, teams, and existing business processes, and flag risks or dependencies early.
  • Help create clear and easy‑to‑use training and support materials, leverage AI tools.
• Content management
  • Review Global Procurement SharePoint sites and document libraries to make sure content is clear, useful, and easy to find.
  • Identify missing, duplicated, or outdated content, and suggest improvements to make information easier to understand and use.
  • Work with subject matter experts to update and confirm that process documents are accurate and fit for purpose.
  • Work with the GP Infrastructure team to put approved updates into SharePoint and related systems.
  • Make sure agreed content standards are followed consistently across all policy and process documents.

Experience / Knowledge / Qualification

• Bachelor’s degree (or equivalent experience) in Business Administration, Supply Chain, Procurement, Operations, Risk, or related discipline.
• Lean Six Sigma (Green Belt or above), Process Excellence, or Continuous Improvement certification (or equivalent experience).
• Change Management certification (e.g. Prosci, APMG, or equivalent).
• Good understanding of leading procurement platform (e.g., Coupa, Ariba, SAP SRM, ServiceNow S2P), with the ability to connect system capabilities to process design and governance needs.
• Audit, Risk, or Compliance certification (e.g. CISA, CIA, CRISC) is a plus.

Experience

• Significant experience in process documentation, process management, communications, compliance, Procurement or business operations.
• Proven ability to design, simplify, and govern end‑to‑end processes, including use of swimlane diagrams.
• Experience delivering process improvement in complex or evolving environments.
• Strong understanding of audit, risk, and governance requirements, with a track record of maintaining audit‑ready processes and supporting timely audit submissions.
• Experience with content and knowledge management platforms (e.g. SharePoint).
• Confident stakeholder manager, able to influence senior stakeholders and drive alignment without formal authority.
• Experience leading process and governance change adoption with minimal operational disruption.
• Practical use of AI and automation tools (e.g. Copilot, workflow automation, content generation) to improve efficiency, governance, and audit readiness.

Skills & capabilities

• Strong written and verbal communication skills with the ability to simplify complex information.
• Ability to work from high level direction and turn it into structured, high quality outputs.
• Strong organizational and coordination skills.
• Comfortable managing multiple priorities in a fast‑paced environment.
• Detail‑oriented with strong follow‑through.

Ways of Working

This role is expected to operate in a flexible, delivery focused manner, working closely with stakeholders across time zones. The role is outcome driven and suited to a resource who can quickly embed into active initiatives and deliver at pace. Adopts an AI‑enabled, continuous improvement mindset, using digital tools to streamline ways of working, reduce manual effort, and improve consistency across Global Procurement. Success in this role is defined by quality, timeliness, consistency, and clarity of deliverables.

Agile/Flexible Working

Flexible working arrangements may be discussed to achieve a balance between home and work demands.

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We recognise that inclusion and diversity are essential to success. We aim to attract, retain and develop diverse talent at all levels, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment that empowers everyone.

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