At a Glance
- Tasks: Manage payroll projects and ensure accurate delivery for 350 clients across the UK.
- Company: Join a leading firm in Tax Managed Services with a focus on client success.
- Benefits: Flexible working options, competitive salary, and commitment to inclusivity.
- Other info: Opportunities for career growth and continuous learning in a supportive environment.
- Why this job: Make a real impact by ensuring compliance and exceptional service in payroll management.
- Qualifications: Experience in payroll management and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
The role of Manager is to manage and assure the delivery of operational payroll projects for KPMG bureau based clients. To provide expert technical support in the delivery of approximately 350 client payrolls, spanning UK, modified, and shadow payrolls for both domestic and international clients. The payroll spans single headcount payrolls to those of circa 500+ employees. The role is designed for a manager with deep payroll expertise, able to operate at pace and under pressure, ensuring accuracy, compliance, and exceptional client service. The manager will be accountable for client service management and service level agreement delivery.
UK Client Payroll operations – roles and responsibilities
- Take ownership of client relationships for defined clients.
- Work with the payroll team both onshore and offshore in processing a portfolio of 350 client payrolls, ensuring timely, accurate, and compliant payroll runs across UK, modified, and shadow payrolls.
- Apply advanced technical knowledge to resolve support closure of escalations, complex payroll queries, including expatriate and international payroll requirements.
- Delivery of payrolls to set deadlines, demonstrating resilience and composure under pressure.
- Act as reviewer and conduct checks and reconciliations to ensure payroll outputs meet client expectations and compliance standards.
- Maintain commercial and scoped discipline.
- Support onboarding of new clients, ensuring smooth transitions and rapid integration into payroll processes.
- Act as a technical point of contact for payroll queries, providing clear, concise, and solution-oriented responses.
- Collaborate with internal teams to support cross-border payroll delivery and resolve escalations swiftly.
- Contribute to the development of SOPs, checklists, and training materials for payroll operations.
- Share technical insights and best practices with colleagues to support a culture of learning and excellence.
Essential Skills & Qualifications
- Similar payroll experience, with proven delivery in multi payroll environments.
- Advanced knowledge of UK regulations including PAYE, NIC and pension application.
- Demonstrated ability to work at speed, under pressure, and to strict deadlines.
- Strong technical problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in payroll software (ideally on Sage and/or Star) and Microsoft Office.
- Self-starter, able to work independently and as part of a team.
- Forward-thinking, able to anticipate risks and issues.
- High level of integrity, professionalism, and client-focused.
- Commitment to continuous learning and improvement.
Additional Attributes
- Experience of expat, shadow or modified payrolls.
Our Locations
We are open to talk to candidates across the country but our core hubs for this role are Manchester and Birmingham. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you. We’re committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this. We’re a recognised leader in the Government's scheme. We offer a Guaranteed Interview Scheme for all experienced professional opportunities.
Client Payroll Manager - Birmingham/Manchester employer: KPMG Careers
As a Client Payroll Manager at KPMG, you will join a dynamic and inclusive work culture that prioritises employee growth and flexibility. With opportunities for remote work and flexible hours across our Birmingham and Manchester hubs, we are committed to supporting your professional development while ensuring a healthy work-life balance. Our focus on collaboration and continuous learning makes KPMG an excellent employer for those seeking meaningful and rewarding careers in payroll management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Payroll Manager - Birmingham/Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Client Payroll Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss UK payroll regulations, compliance standards, and any software you’ve used. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Practice your communication skills! As a Client Payroll Manager, you'll need to convey complex information clearly. Try mock interviews with friends or family to get comfortable explaining payroll concepts in a straightforward way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream job together!
We think you need these skills to ace Client Payroll Manager - Birmingham/Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Payroll Manager role. Highlight your payroll experience, especially in multi-payroll environments, and showcase your knowledge of UK regulations like PAYE and NIC.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed client relationships and delivered payroll projects under pressure.
Show Off Your Technical Skills:We want to see your proficiency in payroll software, especially Sage or Star. Mention any relevant technical problem-solving experiences that demonstrate your attention to detail and ability to work independently.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at KPMG Careers
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge, especially UK regulations like PAYE and NIC. Be ready to discuss your experience with multi-payroll environments and any specific challenges you've faced.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex payroll queries you've resolved in the past. Highlight your technical problem-solving skills and how you maintain accuracy under pressure—this is key for a Client Payroll Manager.
✨Demonstrate Client Relationship Management
Think about how you've managed client relationships before. Be ready to share how you ensure exceptional client service and meet service level agreements, as this role heavily relies on client satisfaction.
✨Be Ready for Technical Questions
Expect questions about payroll software, particularly Sage and Star. Brush up on your technical knowledge and be prepared to discuss how you can contribute to developing SOPs and training materials for payroll operations.
