At a Glance
- Tasks: Support the Facilities team in maintaining safe and healthy environments across stunning locations.
- Company: Join NRW, committed to sustainability and excellent visitor experiences.
- Benefits: Training opportunities, career progression, and a dynamic work environment.
- Other info: Flexible, responsible individuals with great customer service skills will thrive here.
- Why this job: Make a real impact while working hands-on in beautiful settings.
- Qualifications: Level 3 qualification in Facilities Management or similar preferred.
The predicted salary is between 25000 - 30000 £ per year.
The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience. This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings, so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.
Reporting to the Team Leader, this job is to support the Coordinator and will involve regular, independent site visits to our buildings within the hub, some of which are found in Wales’ most stunning and remote locations. Facilities management (FM) tasks and checks will be carried out, recorded and actions followed through. These help us to ensure we maintain statutory legal compliance. The job is busy, and the tasks varied. Examples include:
- Recording water temperatures
- Taking utility meter readings
- Testing fire alarms
- Organising repairs and maintenance
- Ordering stationery and office equipment
Your passion in providing great customer service to our staff and stakeholders will be integral. This is a hands-on role, working in a busy and dynamic environment. You will provide a front of house provision and be a part of a team who manage a busy helpdesk.
NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny. We are looking for a responsible, flexible, and pragmatic person, able to prioritise and ensure tasks are properly completed and recorded. We also expect the highest standards of excellence towards our customers, both internal and external.
Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function.
Qualifications and Skills:
- Level 3 qualification in Facilities Management or similar
- Excellent knowledge of Health and Safety management relating to the Health and Safety at work act
- Experience of delivering both hard and soft Facilities services within a built environment
- Good understanding of using a Finance system and other software/applications to meet the requirements of your area of responsibility
- Good organisational skills
- Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills
- Good inter-personal skills with the ability to work under pressure using your own initiative in order to meet tight deadlines
- Good IT and accurate data entry skills
- Experience of managing small scale building repair and maintenance works as well as managing contractors
Facilities Team Member in Mountain Ash employer: kpm media ltd
Joining NRW as a Facilities Team Member offers you the chance to work in some of Wales' most beautiful and remote locations, contributing to a safe and healthy environment for both staff and visitors. With a strong commitment to sustainability and employee development, including opportunities for IWFM apprenticeships and career progression, NRW fosters a dynamic and supportive work culture that values excellence in customer service and teamwork. You'll be part of a dedicated team that not only meets statutory compliance but also plays a vital role in responding to the Climate Emergency.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Team Member in Mountain Ash
✨Tip Number 1
Get to know the company! Research NRW and its values, especially around sustainability and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! Since this role involves hands-on tasks, be ready to demonstrate your skills in facilities management. Brush up on your knowledge of health and safety regulations and be prepared to discuss how you would handle specific scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at NRW.
We think you need these skills to ace Facilities Team Member in Mountain Ash
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Facilities Team Member role. Highlight any relevant qualifications, especially in Facilities Management, and showcase your customer service experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing a safe and healthy environment. Mention how you can contribute to reducing NRW’s carbon footprint and improving visitor experiences.
Showcase Your Organisational Skills:In your application, emphasise your ability to manage tasks effectively. Mention any experience with recording data, managing repairs, or using finance systems, as these are key to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at kpm media ltd
✨Know Your Facilities Management Basics
Brush up on your knowledge of facilities management, especially regarding health and safety regulations. Be ready to discuss how you would ensure compliance with the Health and Safety at Work Act during your interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Since this job involves interacting with staff and stakeholders, demonstrating your ability to communicate effectively and handle queries will be key.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've successfully managed multiple tasks or projects. Highlight your ability to prioritise and complete tasks accurately, as this role requires juggling various responsibilities in a busy environment.
✨Familiarise Yourself with the Company’s Goals
Research NRW's commitment to reducing its carbon footprint and improving building efficiency. Be prepared to discuss how your values align with theirs and how you can contribute to their mission during your interview.
