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- Tasks: Lead a small helpdesk team, managing maintenance calls and ensuring service delivery.
- Company: Dynamic facilities management company focused on education sector contracts.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in the community by managing essential services in local schools.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Opportunity for growth in a fast-paced, rewarding role.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Helpdesk Supervisor to manage a small team of helpdesk operatives and contracts administrators on a maintenance contract in Ashton. You will be responsible for all calls related to PPM and reactive maintenance across the portfolio, with your team assessing the urgency of each call, logging the actions, and allocating to appropriate staff.
Your responsibilities will include:
- Managing a small helpdesk team who are responsible for several local buildings.
- Ensuring service and KPI delivery of both planned and reactive helpdesk works.
- Staff management and development.
- Reporting and KPI tracking on each contract.
- Accurate document control.
- Understanding the specific needs of each customer and their individual financial parameters contractually.
- Minimising deductions while identifying potential SLA issues.
- Monitoring the PO process to ensure it runs smoothly.
- Running PPM audits against compliance and creating helpdesk process and improvement plans as required.
- Liaising with the hard services manager and subcontractors.
The ideal applicant for the role will have the following skills and experience:
- Experience within the FM sector.
- Strong staff management skills.
- Ability to take ownership of the Helpdesk team and drive success.
- Desirable - experience managing a PFI or BSF Helpdesk.
Helpdesk Supervisor in Manchester employer: kpm media ltd
Contact Detail:
kpm media ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a Helpdesk Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of PPM and reactive maintenance. Be ready to discuss how you've successfully managed teams and met KPIs in the past. We want to see your passion for service delivery!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've developed staff and improved processes. This will highlight your ability to take ownership of the Helpdesk team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Helpdesk Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in managing teams and delivering KPIs, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Helpdesk Supervisor role. Share specific examples of how you've successfully managed helpdesk operations or improved service delivery in the past.
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before submitting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at kpm media ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of helpdesk operations and facilities management. Understand the key performance indicators (KPIs) relevant to the role and be ready to discuss how you've met or exceeded them in past positions.
✨Showcase Your Leadership Skills
As a Helpdesk Supervisor, you'll need to demonstrate strong staff management abilities. Prepare examples of how you've successfully led a team, handled conflicts, or developed team members in previous roles. This will show that you can take ownership and drive success.
✨Understand the Customer's Needs
Familiarise yourself with the specific needs of customers in the education sector, especially regarding financial management of PFI contracts. Be prepared to discuss how you would ensure service delivery aligns with their expectations and contractual obligations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as managing urgent maintenance requests or dealing with SLA issues. Think through your approach to these scenarios beforehand, so you can confidently articulate your problem-solving strategies during the interview.