At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic help desk environment.
- Company: Join a prestigious company with a focus on growth and innovation.
- Benefits: Opportunities for career progression and skill development.
- Other info: Exciting chance to work in a supportive and collaborative atmosphere.
- Why this job: Be part of a team that values your ambition and drive to succeed.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 24000 - 30000 £ per year.
They are looking to recruit a Help Desk Operative based at a prestigious site in the North West area. You will be part of the Hard Services Team carrying out planned and reactive maintenance. To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!
Duties:
- Answer customer switchboard calls efficiently and transfer to the correct department
- Ensure QHSE documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
- Log tasks on Concept Helpdesk system and assign to the correct engineer
- Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
- Running CAFM Reports as required.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
UK / EU citizen or valid work permit
Administration experience
Excellent communication skills - both written and verbal
Customer service experience
Good working knowledge of Microsoft Office
Help Desk Operative in Manchester employer: kpm media ltd
Join a dynamic and supportive team as a Help Desk Operative at our prestigious North West site, where exceptional customer service is at the heart of our operations. We pride ourselves on fostering a collaborative work culture that encourages innovation and personal growth, offering ample opportunities for career advancement within the company. With a commitment to employee development and a focus on maintaining high standards, we provide a rewarding environment for those eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Operative in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and maintenance tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a simple presentation that highlights your experience with help desk systems, customer service, and any relevant projects. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Help Desk Operative in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and administration. We want to see how your skills align with the Help Desk Operative role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our Hard Services Team and how you can contribute to our success.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see that you can communicate effectively, just like you would on the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at kpm media ltd
✨Know Your Stuff
Make sure you understand the role of a Help Desk Operative inside out. Familiarise yourself with the key responsibilities like handling customer calls, using the CAFM system, and maintaining QHSE documentation. This will show that you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since exceptional customer service is a big part of this role, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Brush Up on Your Tech Skills
Get comfortable with Microsoft Office and any relevant software mentioned in the job description, like the Concept Helpdesk system. If you can demonstrate your tech-savviness during the interview, it’ll give you an edge over other candidates.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the team you'll be working with. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and growth.
