At a Glance
- Tasks: Assist customers by responding to calls and emails, ensuring timely resolution of issues.
- Company: Join a dynamic team focused on delivering exceptional client service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to learn and develop in a supportive environment.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Respond to customer calls in a polite, professional & timely manner.
Raise job on helpdesk system(s) at the time of the call, contact the appropriate service provider/contractor and provide relevant information in line with client service specification.
Use radio technology as & when required as a method to liaise with service providers for specific contracts.
Respond to emails in a timely manner.
Follow up of open jobs to completion.
Identify appropriate engineer / sub-contractor to attend job in a timely manner in line with KPI's.
Gain necessary approval/authorisation when spend limits are reached.
Raising purchase orders for suppliers & sub-contractors.
Provide clients with status updates as necessary for the jobs reported.
Provide ad hoc reports as requested.
To be the responsible person for specific contracts & assist with training within the team.
To maintain data within the helpdesk system.
Manage bookings for all meetings and conference rooms, ensuring that any requests for special arrangements are recorded and actioned.
Record complaints and immediately bring to the attention of the relevant Manager with action taken.
To ensure user guides are kept up to date for contract responsible for and ensure the team is aware of current & new processes.
Perform any other reasonable duties when requested.
To be the first line of contact to resolve client issues and events.
Follow the Disaster Recovery step by step procedure & take necessary action as stated within this DRP document.
Provide support to team members to ensure emails & telephone calls are actioned in a timely manner.
Perform any other reasonable duties when requested.
Help Desk Administrator in London employer: kpm media ltd
As a Help Desk Administrator, you will thrive in a dynamic and supportive work environment that prioritises professional development and employee well-being. Our company offers comprehensive training opportunities, a collaborative culture, and a commitment to excellence, ensuring that you can grow your skills while making a meaningful impact on client satisfaction. Located in a vibrant area, we provide a unique blend of work-life balance and access to local amenities, making it an ideal place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at kpm media ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like kpm media ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to kpm media ltd:Your cover letter is your chance to shine! Tell us why you want to work at kpm media ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at kpm media ltd!
How to prepare for a job interview at kpm media ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
