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- Tasks: Provide top-notch concierge services and ensure a safe, welcoming environment for residents and guests.
- Company: Prestigious private accommodation site in the heart of Leicester.
- Benefits: Competitive pay, holiday pay, and a chance to develop customer service skills.
- Why this job: Be the friendly face that makes a difference in residents' lives every day.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Work weekends with a supportive team in a diverse environment.
The predicted salary is between 6559 - 6559 £ per year.
We are recruiting for an experienced Front of house / Concierge to work at a prestigious private accommodation site in the City Centre of Leicester. This is a permanent role providing concierge / front of house duties. Hours of work 7am and 3pm (1 hour unpaid lunch) working every Saturday and Sunday. Pay rate is £9.01ph + holiday pay (pro rata salary £6,559.28pa).
Main tasks include:
- Act as main point of contact for all queries and complaints.
- Maintain the safety and security of the building for the residents and guests.
- Supervise tenant and visitor access to and from the building.
- Carry out occasional viewings of accommodation and manage customer feedback.
- Ensure the security of the building.
- Take responsibility and ownership of the building - liaising with all residents, guests and the team on site.
- Work with and support your team to enhance resident and guest experience.
- Manage all sub-contractors on site.
- Communicate effectively with residents, guests and visitors on site.
- Demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues.
- Undertake any other appropriate duties as directed by the line manager.
- Deliver first class customer service skills.
- Work alone with minimal supervision and use own initiative.
- Maintain accurate records/logs.
- Liaise with internal and external agencies.
- Work as part of a diverse and inclusive workforce.
Front of house / Concierge in Leicester employer: kpm media ltd
Contact Detail:
kpm media ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of house / Concierge in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your experience and what makes you a great fit for the Front of House role. Keep it friendly and engaging!
✨Tip Number 3
Show up in person! If you can, visit the accommodation site and introduce yourself. A friendly face can make a lasting impression, and it shows you're genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Front of house / Concierge in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled queries and complaints in the past, so share specific examples that demonstrate your ability to create a positive experience for residents and guests.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the role. Remember, we’re looking for effective communication skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your relevant experience in maintaining safety and security, as well as any supervisory roles you've had.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at kpm media ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House / Concierge. Familiarise yourself with the key tasks mentioned in the job description, such as maintaining safety and security, managing access, and delivering excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about situations where you handled complaints or queries effectively, as this will demonstrate your ability to be the main point of contact for residents and guests.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight your ability to support colleagues and enhance the overall experience for residents and guests.
✨Practice Effective Communication
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to role-play common scenarios you could face, like dealing with a visitor's query or managing access, to show your readiness for the job.