At a Glance
- Tasks: Lead the helpdesk team and ensure smooth operations on site.
- Company: Join a top facilities and project management provider in the UK & Ireland.
- Benefits: Competitive pay, supportive work environment, and opportunities for innovation.
- Other info: Temporary contract with flexible working hours and potential for growth.
- Why this job: Make a real difference by enhancing client satisfaction and team performance.
- Qualifications: Experience in helpdesk management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Supervise the helpdesk team on site.
Answer customer switchboard calls efficiently and transfer to the correct department.
Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
Log tasks on Concept Helpdesk system and assign to the correct engineer.
Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA.
Running CAFM Reports as required.
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
This is a temporary contract working Monday to Friday 8am - 5pm or Weds-Sun 8am-5pm - TBC.
Onsite Helpdesk Lead — SLA & CAFM Excellence in Hyde employer: kpm media ltd
As a leading facilities, energy, and project management provider, our company offers a dynamic work environment that prioritises employee growth and innovation. With a strong commitment to quality, health, safety, and environmental standards, we ensure that our team is equipped with the necessary tools and training to excel in their roles. Located strategically across the UK and Ireland, we foster a collaborative culture where every team member's contribution is valued, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Helpdesk Lead — SLA & CAFM Excellence in Hyde
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any innovations they've implemented. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Onsite Helpdesk Lead, you'll need to supervise and interact with various teams. Role-play common scenarios with a friend or use our resources to boost your confidence in handling customer calls and team management.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you stand out during the interview process.
We think you need these skills to ace Onsite Helpdesk Lead — SLA & CAFM Excellence in Hyde
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Onsite Helpdesk Lead role. Highlight your supervisory experience and familiarity with CAFM systems to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Mention specific examples of how you've improved helpdesk operations or implemented innovations in previous positions.
Showcase Your QHSE Knowledge:Since maintaining QHSE documentation is key, make sure to mention any relevant experience you have with health and safety protocols. We want to see that you understand the importance of these standards!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at kpm media ltd
✨Know Your Systems
Familiarise yourself with the CBRE systems mentioned in the job description, like Hazard Reports and eLogbooks. Being able to discuss these tools confidently will show that you're prepared and understand the role's requirements.
✨Demonstrate Leadership Skills
As a potential Onsite Helpdesk Lead, it's crucial to showcase your supervisory experience. Prepare examples of how you've successfully led a team, resolved conflicts, or improved processes in previous roles.
✨Understand SLAs and CAFM
Brush up on your knowledge of Service Level Agreements (SLAs) and Computer-Aided Facilities Management (CAFM) systems. Be ready to discuss how you’ve monitored performance metrics and ensured compliance in past positions.
✨Showcase Innovation
Think of specific instances where you've implemented innovative solutions to enhance performance. This could be anything from streamlining processes to introducing new technologies. Highlighting this will align perfectly with the company's focus on continuous improvement.
