At a Glance
- Tasks: Lead a dynamic team to deliver top-notch services in cleaning, security, and waste management.
- Company: Join a growing company in Hull with a focus on quality and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a vibrant team dedicated to continuous improvement and excellence.
- Why this job: Make a real impact by managing diverse teams and enhancing client relationships.
- Qualifications: Experience in HR, facilities management, and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Manage and ensure the delivery teams including but not limited to the Service Desk and suppliers maintain a high level of performance. Interface with the customers management team and jointly develop and deliver the service as needed. Being sufficiently informed and personally involved (meeting senior clients face to face, ensuring sound planning, quality service (audits) and a solid client business relationship). Create and maintain strong Client relationships using appropriate communication and information. Provide leadership and convey the specific requirements for multi-functional/departmental support to achieve the overall objective such as debt collection. Plan, develop, and achieve budget targets along with providing training and necessary legislator updates to staff and customers. Deliver profitability on each site in line, or above company budgets. Following and enforcing company policies and procedures, particularly health and safety awareness. Maintaining control and awareness along with keeping the COO sufficiently informed of the status of portfolio accounts, problems, write-offs, risk, plans and meetings, as well as involving Management personnel at key times. Developing and maintaining management toolkits for the effective delivery of an integrated service. To establish best value and best practice facilities operation with a team of appropriate capability. To drive quality, innovation and continuous improvement initiatives. To work with management reports and to undertake management presentations regarding the service. To develop multi-tasking routines and the introduction of service management technology for an effective and efficient integrated service. Provide motivation and convey the vision and values of the business to the staff whilst ensuring that the staff works in conformance with company policies and procedures and public law. Support the business development team as and when required.
The ideal candidate needs to have HR experience, as well as soft services, maintaining budgets and great management skills. Team management and leadership in a customer focused service arena. Will have previously managed a related support services operation. Customer service management. Facilities services management (cleaning, security, maintenance, catering and others). Operating a major FM operation. IT aware. Health and safety aware with IOSH. Service Desk Operation. Worked in a support services team environment or for a service company (Desirable).
General Services Manager employer: kpm media ltd
As a General Services Manager in Hull, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovation and quality service are at the forefront, offering comprehensive training and support to ensure your success. With a focus on maintaining strong client relationships and delivering exceptional service, we provide a rewarding career path in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land General Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and experience in managing teams, as these are key for the General Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace General Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Services Manager role. Highlight your experience in managing teams, customer service, and facilities management. We want to see how your skills align with what we're looking for!
Showcase Leadership Skills:Since this role involves managing a team of 30, it's crucial to showcase your leadership skills. Share examples of how you've motivated teams and driven performance in previous roles. We love to see strong leaders!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at kpm media ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a General Services Manager. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing teams and maintaining client relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team of 30, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team, resolved conflicts, or improved service delivery. This will demonstrate your capability to motivate and guide your team effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. For instance, you might be asked how you would manage a situation where a client is unhappy with the service. Practise articulating your thought process and solutions clearly, as this will highlight your strategic thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team dynamics, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
