At a Glance
- Tasks: Lead operations for premium cleaning contracts and ensure exceptional service delivery.
- Company: A well-regarded and growing service provider in the cleaning industry.
- Benefits: Opportunity for growth, competitive salary, and a dynamic work environment.
- Other info: Great opportunity for career progression in a supportive and energetic environment.
- Why this job: Join a passionate team and make a real impact on client satisfaction and business growth.
- Qualifications: Experience in operations management, strong communication skills, and a passion for service delivery.
The predicted salary is between 45000 - 55000 £ per year.
Our client is a well regarded and growing service provider. Due to continued success we are now helping them recruit for a Senior Operations Manager to lead on a number of premium contracts in London. You will deliver exceptional, quality services to the clients, whilst working within the senior management team to help drive this growing the business.
Responsibilities
- Provide support for the Operations team, Site Supervisors & Staff in ensuring that the site is run with operational quality and financial effectiveness.
- Responsible for all day to day aspects relating to the management and maintenance of the cleaning service within the contract specification to the agreed performance, qualitative and financial targets.
- Carry out scheduled cleaning audits to monitor and manage cleaner's performance and adherence to Company standards as per the requirements of the contract.
- Liaise with the Cleaning Operatives to identify training required to implement the standards to facilitate the running of contract and deliver training as required.
- Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
- Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service.
- Develop and execute the overall Business Unit Strategy around client mix, profit expectations and sales mix to generate growth.
- Meet client needs and exceed expectations through innovations, without incurring additional costs where possible.
- Effectively manage budgets, profitability and cost within a specified client base.
- Influence the sales team to bid for business, that can be delivered.
- Bringing new ideas, energy and enthusiasm to the wider team.
Qualifications and Skills
- Previous Operations experience within the cleaning / soft services industry.
- Outstanding communication and interpersonal skills effective at all levels.
- Excellent people management skills.
- Ability to work under pressure.
- Committed, motivated and passionate about people and service delivery.
- Strong business leadership skills combined with a solid background and experience in the Hospitality or Housekeeping industry would be highly desirable.
- A high level of numeracy and a full understanding of financial reporting formats, and detail profit and loss statements.
- You must be eligible to live and work in the UK without restriction.
If you are a bright, commercial, customer-centric operations manager within the field, this is a great opportunity for growth and progression.
Operations Manager - FM in City of Westminster employer: kpm media ltd
Join a dynamic and growing service provider in London, where you will play a pivotal role in delivering exceptional quality services while being part of a supportive senior management team. The company fosters a collaborative work culture that prioritises employee development, offering numerous growth opportunities and the chance to innovate within your role. With a strong commitment to health and safety, as well as a focus on client satisfaction, this is an excellent opportunity for those looking to make a meaningful impact in the operations management field.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - FM in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve improved operational efficiency or client satisfaction. Use numbers and results to back up your claims – it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our listings and make sure your application stands out by highlighting your relevant skills and experiences.
We think you need these skills to ace Operations Manager - FM in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your previous experience in the cleaning or soft services industry, and showcase your outstanding communication and people management skills. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples that demonstrate your ability to manage budgets, improve service delivery, and exceed client expectations. We love seeing results!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at kpm media ltd
✨Know Your Operations Inside Out
Make sure you’re well-versed in the specifics of operations management, especially within the cleaning and soft services industry. Brush up on key performance indicators, financial reporting, and how to manage budgets effectively. This will show that you’re not just familiar with the role but also ready to hit the ground running.
✨Demonstrate Your People Skills
Since this role involves managing teams and liaising with clients, be prepared to discuss your experience in people management. Share specific examples of how you've motivated teams or resolved conflicts. Highlighting your outstanding communication skills will set you apart from other candidates.
✨Showcase Your Problem-Solving Abilities
Operations can be unpredictable, so be ready to talk about challenges you've faced in previous roles. Think of a few scenarios where you implemented innovative solutions or improved processes without incurring extra costs. This will demonstrate your ability to think on your feet and drive growth.
✨Align with Company Values
Research the company’s mission and values before the interview. Be prepared to explain how your personal values align with theirs, especially regarding customer service and operational quality. This shows that you’re not just looking for any job, but that you genuinely want to contribute to their success.
