At a Glance
- Tasks: Lead a helpdesk team managing maintenance for large buildings in Birmingham.
- Company: Join an award-winning, market-leading facilities management company.
- Benefits: Enjoy 25 days holiday, medical insurance, and a 5% bonus.
- Other info: Great promotional opportunities and a supportive work environment.
- Why this job: Make a real impact in healthcare facilities while developing your leadership skills.
- Qualifications: 2+ years managing a helpdesk with strong staff management skills.
The predicted salary is between 35000 - 45000 £ per year.
We are currently looking for a Helpdesk Manager to manage a small team on a maintenance contract in Birmingham. Looking after several large buildings in the area, you will be responsible for all calls related to PPM and reactive maintenance across the portfolio with your team assessing the urgency of each call and logging the actions and allocating to appropriate staff. As well as ensuring that KPIs are met and the workflow is on time, you will also be in charge of end-to-end service delivery of each team as well as team management and development. A large portion of the contracts are within healthcare so the role includes financial management of PFI contracts; as a result, accurate reporting and document control are key.
Responsibilities
- Managing a small helpdesk team who are responsible for several local buildings.
- Responsible for the service and KPI delivery of both planned and reactive helpdesk works.
- Staff management and development.
- Reporting and KPI tracking on each contract.
- Accurate document control.
Qualifications
- 2 years + experience managing a helpdesk
- Experience within the FM sector
- Strong staff management skills
- Ability to take ownership of the Helpdesk team and drive success
- Desirable - experience managing a PFI or BSF Helpdesk
Benefits
- 25 days holidays + stat
- Medical Insurance
- 5% Bonus
- X2 Life Cover
- Strong promotional opportunities
- Additional benefits package that comes with an award-winning, market-leading FM company
Helpdesk Manager in Birmingham employer: kpm media ltd
Join a market-leading facilities management company in Birmingham, where you will thrive in a supportive work culture that prioritises employee development and well-being. With competitive benefits including 25 days of holiday, medical insurance, and strong promotional opportunities, this role as Helpdesk Manager offers a rewarding career path while making a meaningful impact in the healthcare sector. Experience a dynamic environment where your leadership skills will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know about openings for Helpdesk Managers. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of PPM and reactive maintenance. Be ready to discuss how you've successfully managed teams and met KPIs in the past. We want to see your passion for service delivery!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've developed your team and improved workflows. We love to hear about your successes in staff management and development.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our award-winning team.
We think you need these skills to ace Helpdesk Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Manager role. Highlight your experience in managing helpdesk teams and any relevant qualifications that match the job description. We want to see how your skills align with our needs!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you’ve improved service delivery or met KPIs in previous roles. This helps us see the impact you can make.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for the Helpdesk Manager position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at kpm media ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of helpdesk management and the FM sector. Familiarise yourself with key terms like PPM, reactive maintenance, and KPI tracking. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your experience in staff management and development. Prepare examples of how you've successfully led a team, resolved conflicts, or improved team performance. This will demonstrate your ability to take ownership and drive success.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face in the role, such as handling urgent maintenance calls or ensuring KPI delivery. Practising your responses will help you articulate your thought process clearly during the interview.
✨Highlight Your Reporting Skills
Since accurate reporting and document control are crucial for this position, be prepared to discuss your experience with financial management and reporting. Bring examples of how you've managed documentation in previous roles, especially if it relates to PFI contracts or similar environments.
