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- Tasks: Handle customer calls, log maintenance issues, and coordinate with engineers.
- Company: Join one of the UK's largest and fastest-growing facilities management companies.
- Benefits: Competitive pay, career development opportunities, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong customer service skills and experience with CAFM systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
We have an excellent role with one of our large FM based clients who are one of the UK's largest, well-known and constantly growing facilities management companies. They are responsible for a number of large prestigious contracts/buildings within the UK. They employ engineers, hygiene operatives, security, help-desk and back house support of facilities maintenance.
You will be taking the initial call from customers who have a maintenance issue to log. You will then log the call onto a database. Once logged you will liaise with engineers that are local and book the engineer to attend the site to rectify the issue. Once the problem is fixed, you will update the system to close the maintenance log and then perform administrative duties including processing purchase orders and invoices for the maintenance work undertaken.
- Highly skilled in customer service and call handling professional and able to work under pressure.
- Experience with CAFM system (e.g., concept, maximo, Siclops or any booking systems) essential.
- Previous Help-desk/busy customer service role experience is desirable particularly working with Engineers.
- Invoicing and PO issuing.
Help Desk Operative in Birmingham employer: kpm media ltd
Contact Detail:
kpm media ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Operative in Birmingham
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills. Since you'll be taking initial calls from customers, role-play with a friend or family member to get comfortable logging issues and liaising with engineers under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and possibly even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Help Desk Operative in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience with CAFM systems. We want to see how your background fits the Help Desk Operative role, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can help us at StudySmarter. Keep it friendly and professional, and don’t forget to mention your call handling experience.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your application reflects your strong communication skills. Use clear and concise language, and maybe even include examples of how you've successfully handled calls in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at kpm media ltd
✨Know Your Stuff
Familiarise yourself with the facilities management industry and the specific role of a Help Desk Operative. Understand the importance of customer service and how to handle calls effectively, as well as the basics of logging maintenance issues and liaising with engineers.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service or help desk environments. Highlight any experience you have with CAFM systems like Concept or Maximo, and share specific examples of how you've successfully managed customer queries or resolved issues under pressure.
✨Prepare for Common Questions
Anticipate questions related to call handling, prioritising tasks, and dealing with difficult customers. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team you'll be working with, the types of maintenance issues you might encounter, or how success is measured in the position. This shows you're engaged and serious about the opportunity.