At a Glance
- Tasks: Build strong relationships with clients and ensure their success with Kpler's innovative solutions.
- Company: Join Kpler, a leading firm simplifying global trade information in commodities and energy.
- Benefits: Enjoy a supportive work environment with opportunities for growth and diverse perspectives.
- Other info: Kpler values diversity and encourages applicants from all backgrounds to apply.
- Why this job: Make a real impact by helping clients navigate complex markets and achieve their goals.
- Qualifications: 3+ years in customer success, excellent communication skills, and a client-focused mindset.
The predicted salary is between 50000 - 65000 £ per year.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease.
By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms.
Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.
Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering.
Everyday is different for a Kplerian CSM!
Key Responsibilities
- Build and nurture strong, proactive relationships with our strategic clients across Europe.
- Deliver seamless onboarding experiences, ensuring clients are set up for success.
- Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilisation.
- Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to Kpler data and workflows.
- Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e. g., voyage planning, competitive analysis, risk mitigation).
- Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives.
- Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.
- Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks.
Skills and Experience
- 3+ years customer success experience in Commodities, Energy, Shipping, Fintech
- Highly proficient in Excel.
- Experience working with a portfolio of large clients.
- Outgoing, personable and client-focused, with the ability to build trust with partners.
- Highly organised, proactive, and able to work independently and collaboratively.
- Has the ability to articulate technical concepts with both technical and non-technical audiences.
- Experience with CRM tools like Salesforce.
- Someone who is empathic, listens and understands the customer’s needs through strong relationship building.
- Genuinely care about your clients and take ownership of projects.
- Experience with programming languages is not mandatory to this role however experience working with APIs, Data structures and other technical concepts is greatly advantageous.
Don’t meet every single requirement?
Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements.
Don’t let the confidence gap stand in your way, we’d love to hear from you!
We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work‑environment.
We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community.
We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
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