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- Tasks: Build strong relationships with clients and ensure their success with Kpler's solutions.
- Company: Join a dynamic team at Kpler, transforming global trade information.
- Benefits: Inclusive culture, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by helping clients navigate complex markets.
- Qualifications: 3+ years in customer success, especially with Government clients.
- Other info: Embrace diversity and bring your unique perspective to our innovative team.
The predicted salary is between 50000 - 60000 £ per year.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!
Key Responsibilities- Build and nurture strong, proactive relationships with assigned clients, supporting long-term adoption and satisfaction.
- Deliver seamless onboarding experiences, ensuring clients are set up for success.
- Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilization.
- Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to Kpler data and workflows.
- Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., voyage planning, competitive analysis, risk mitigation).
- Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.
- Maintain detailed records in Salesforce, including engagement plans, success metrics, and customer health indicators.
- 3+ years customer success experience working with Government / Public Sector clients.
- Experience working with a portfolio of large clients.
- Outgoing, personable and client-focused, with the ability to build trust with partners.
- Highly organised, proactive, and able to work independently and collaboratively.
- Has the ability to articulate technical concepts with both technical and non-technical audiences.
- Someone who is empathic, listens and understands the customer’s needs through strong relationship building.
- Genuinely care about your clients and take ownership of projects.
- Experience with programming languages is not mandatory to this role however experience working with APIs, Data structures and other technical concepts is greatly advantageous.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
Customer Success Manager (Governments) in London employer: Kpler
Contact Detail:
Kpler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Governments) in London
✨Tip Number 1
Network like a pro! Reach out to current or former Kpler employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Kpler's offerings inside out. Dive into their products and think about how you can help clients achieve their goals. Show them you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and solved problems for clients in the past. This will show that you’re not just experienced, but also relatable and empathetic.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Customer Success Manager (Governments) in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with Kpler's mission and values. Show us that you get what we do and how you can contribute!
Be Authentic: Let your personality shine through! We want to see the real you in your application. Share your experiences and how they relate to the role of Customer Success Manager. Remember, we value genuine connections.
Highlight Relevant Experience: Make sure to showcase your experience with Government or Public Sector clients. Use specific examples to demonstrate how you've built relationships and driven success in similar roles. This is your chance to show us what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Kpler
✨Know Kpler Inside Out
Before your interview, make sure you thoroughly understand Kpler's offerings and how they help clients in the commodities, energy, and maritime sectors. Familiarise yourself with their platforms and be ready to discuss how you can leverage this knowledge to support customer success.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships, especially in the public sector. Highlight your ability to listen, empathise, and respond to client needs.
✨Prepare for Technical Discussions
Even if programming isn't mandatory, having a grasp of technical concepts like APIs and data structures can set you apart. Brush up on these topics and be ready to explain how you would communicate complex ideas to both technical and non-technical audiences.
✨Demonstrate Proactivity and Organisation
Kpler values proactive team members. Come prepared with a plan on how you would approach onboarding new clients and driving engagement. Discuss your organisational strategies and how you maintain detailed records, as this will show your readiness to manage client portfolios effectively.