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- Tasks: Manage external communications and navigate crisis situations for clients.
- Company: Dynamic market intelligence firm in the UK with a focus on innovation.
- Benefits: Competitive salary and a vibrant work environment.
- Why this job: Lead strategic communications and make a real impact in crisis management.
- Qualifications: 3+ years in customer communications and strong writing skills required.
- Other info: Familiarity with HubSpot and Salesforce is essential for success.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic market intelligence firm in the UK is looking for a Customer Communications Specialist to manage external communications directed at clients. This role focuses on crisis management, strategic communication during product changes, and reputation management.
Ideal candidates should have:
- Over 3 years of experience in customer communications
- Exceptional written skills
- Familiarity with the commodities sector
- Knowledge of communication tools like HubSpot and Salesforce
Competitive salary and dynamic environment offered.
Crisis & Change Communications Lead (B2B SaaS) in London employer: Kpler
Contact Detail:
Kpler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis & Change Communications Lead (B2B SaaS) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in crisis and change communications. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your best work in customer communications, especially any crisis management projects. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Stay updated on industry trends! Follow relevant news and updates in the B2B SaaS space. This knowledge will not only help you in interviews but also show that you're genuinely interested in the field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Crisis & Change Communications Lead (B2B SaaS) in London
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about communication, make sure your written application shines! Use clear, concise language and showcase your ability to convey complex ideas simply. We want to see your personality come through in your writing.
Tailor Your Application: Don’t just send a generic application our way. Take the time to tailor your CV and cover letter to highlight your experience in crisis management and strategic communication. We love seeing how your background aligns with what we’re looking for!
Highlight Relevant Tools: If you’ve got experience with communication tools like HubSpot and Salesforce, shout about it! Mention specific projects where you used these tools effectively. It’ll show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our dynamic team!
How to prepare for a job interview at Kpler
✨Know Your Stuff
Make sure you brush up on your knowledge of crisis management and strategic communication. Familiarise yourself with the latest trends in the commodities sector, as well as any recent product changes that might be relevant. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your Writing Skills
Since exceptional written skills are a must for this role, prepare to share examples of your previous work. Bring along samples of crisis communications or strategic messaging you've crafted. This will give the interviewers a clear idea of your capabilities and style.
✨Familiarity with Tools is Key
Be ready to discuss your experience with communication tools like HubSpot and Salesforce. If you’ve used these platforms before, think of specific instances where they helped you manage customer communications effectively. If you haven’t, do a bit of research to understand their functionalities and how they can aid in crisis and change communications.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in crisis situations. Think about past experiences where you successfully managed a communication crisis or navigated a significant product change. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
