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- Tasks: Help customers succeed by onboarding, responding to inquiries, and analysing usage metrics.
- Company: Join Kpler, a dynamic company transforming global trade information.
- Benefits: Gain hands-on experience in a supportive, innovative environment.
- Why this job: Make a real impact on customer satisfaction and learn from industry experts.
- Qualifications: Pursuing a degree in Business, Marketing, or related fields with strong communication skills.
- Other info: This is a 6-month internship based in Singapore, London, or Dubai.
The predicted salary is between 500 - 1500 £ per month.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.
You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM! This is a 6 months internship. This role is open to interns based in Singapore, London or Dubai. The candidate would require RTW and to be based in the country of application.
Key Responsibilities- Assist in onboarding Tier 3 new customers, ensuring they understand our products and services.
- Respond to customer inquiries via email and chat, providing timely and helpful solutions.
- Monitor customer usage and engagement metrics, helping to identify opportunities for improvement.
- Support Customer Success Managers in creating usage reports and track customer health.
- Assist in maintaining help articles, guides, or tutorials for customers.
- Participate in customer feedback sessions and help gather insights for product and service improvements.
- Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong interpersonal, written, and verbal communication skills.
- A problem-solving mindset with strong attention to detail and ownership.
- Ability to work independently and collaboratively in fast-paced, high-scale environments.
- Ability to use CRM tools, spreadsheets, and customer management software (training provided if needed).
- Ability to apply a data-driven approach to performance analysis and decision-making.
- Ability to identify trends and monitor, analyze, and interpret customer usage data.
- Ability to document processes and contribute to process improvement initiatives.
- Understanding of SaaS customer journeys, onboarding, and adoption models.
- A proactive, solution-oriented mindset with a focus on continuous improvement.
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination.
We make things happen. We act decisively and with purpose, going the extra mile. We build together. We foster relationships and develop creative solutions to address market challenges. We are here to help. We are accessible and supportive to colleagues and clients with a friendly approach.
Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
Customer Success Intern (6 months) employer: Kpler
Contact Detail:
Kpler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Intern (6 months)
✨Tip Number 1
Network like a pro! Reach out to current or former Kpler employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Intern role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Kpler's products inside out. Dive into their website, read up on their services, and think about how you can help customers achieve their goals. Showing genuine interest in what they do will set you apart!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with friends or family. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kpler team. Let’s make it happen together!
We think you need these skills to ace Customer Success Intern (6 months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Intern role. Highlight relevant skills and experiences that align with Kpler's mission of simplifying global trade information and supporting customer success.
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. Demonstrate your interpersonal skills by sharing examples of how you've effectively communicated with others in past experiences.
Highlight Problem-Solving Abilities: Kpler values a problem-solving mindset, so be sure to include instances where you've tackled challenges or improved processes. This will show us that you can think critically and contribute to our goal of enhancing customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Kpler
✨Know the Kpler Offering Inside Out
Before your interview, make sure you thoroughly understand Kpler's products and services. Familiarise yourself with how they simplify global trade information and empower clients in the commodities, energy, and maritime sectors. This knowledge will help you demonstrate your enthusiasm and readiness to assist customers effectively.
✨Show Off Your Communication Skills
As a Customer Success Intern, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully communicated in past experiences, whether through email or chat, to showcase your interpersonal skills during the interview.
✨Demonstrate Your Problem-Solving Mindset
Kpler values a proactive, solution-oriented approach. Think of specific instances where you've tackled challenges or improved processes. Be ready to discuss how you can apply this mindset to help customers achieve their goals and enhance their experience with Kpler.
✨Prepare for Data-Driven Discussions
Since the role involves monitoring customer usage and engagement metrics, brush up on your data analysis skills. Be prepared to discuss how you would use data to identify trends and improve customer satisfaction. Showing that you can think critically about performance analysis will set you apart from other candidates.