At a Glance
- Tasks: Manage client portfolios in the Gas and Power sector, ensuring their success and growth.
- Company: Join Kpler, a leader in energy data solutions with a commitment to diversity.
- Benefits: Enjoy a supportive work environment with opportunities for professional development.
- Other info: Be part of a collaborative team that values diverse perspectives and innovative ideas.
- Why this job: Make a real impact by helping clients succeed in the dynamic energy industry.
- Qualifications: 2+ years in customer success, preferably in Energy Transition or Data Solutions.
The predicted salary is between 35000 - 45000 € per year.
Responsibilities
- Client Portfolio Management: Proactively oversee the Gas and Power portfolio with a focus on revenue retention and growth, particularly in the relevant sector.
- Gas and Power Industry Expertise: Establish yourself as a trusted Gas and Power expert internally and externally, providing effective support to clients and ensuring their long-term success. Coach users to be experts on our terminal, FTP, API and data integration.
- Client Relationships: Build and maintain strong relationships with users and key contacts across the Power accounts that will drive retention and engagement goals.
- Collaboration with Commercial teams: Work closely with the commercial teams to define priorities across accounts and align on goals for retention and growth.
- Client Health Monitoring: Monitor client health and execute initiatives to maintain strong engagement levels (e.g. minimise zero usage, establish champions etc).
- Cross-Functional Collaboration: Collaborate with product, support and commercial teams to provide a structured, unified approach to client success.
- Product Communication: Stay up-to-date on product releases, bugs, and updates, and communicate these to clients in a timely manner.
- Creative Client Engagement: Implement creative strategies to engage clients and increase Kpler’s visibility across the user base.
- Support the wide Customer Success team: Leverage your expertise of Kpler’s Gas and Power products to support the broader Customer Success (CS) team, offering guidance and training where needed.
A strong understanding of our Gas and Power solutions is essential, and you are expected to proactively share this knowledge with the wider team.
Skills and Experience
- +2 years customer success management experience in Energy Transition, Fintech or Data Solutions.
- Experience within the Gas or Power industry is preferred.
- Outgoing, personable and a client-focused individual.
- Technical aptitude and ability to articulate technical concepts with both technical and non-technical audiences.
- Familiarity with APIs, data structures and other technical concepts is advantageous.
- Empathic, listens and understands the customer’s needs through strong relationship building.
- Genuinely care about your clients and take ownership of projects ensuring success from start to finish.
- Capable of adapting to the needs of users in financial firms, ranging from banks to hedge funds and/or physical trading houses/energy majors and service & consultancy providers.
Equal Opportunity Statement
Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
Customer Success Associate - Gas and Power employer: Kpler
Kpler is an exceptional employer that prioritises employee growth and development within the dynamic Gas and Power sector. With a strong commitment to fostering a collaborative and inclusive work culture, employees benefit from ongoing training opportunities and the chance to build meaningful relationships with clients. Located in a vibrant industry hub, Kpler offers a unique environment where your expertise can thrive, making a significant impact on client success and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate - Gas and Power
✨Tip Number 1
Network like a pro! Reach out to people in the Gas and Power industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! When you get the chance, share insights about the Gas and Power sector during interviews. It’ll show you’re not just a candidate, but a potential asset to the team.
✨Tip Number 3
Be proactive! If you know someone at Kpler, don’t hesitate to ask for an informational chat. It’s a great way to learn more about the company culture and the role while making a personal connection.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Kpler family.
We think you need these skills to ace Customer Success Associate - Gas and Power
Some tips for your application 🫡
Show Your Passion for Gas and Power:When writing your application, let your enthusiasm for the Gas and Power industry shine through. We want to see how your experience aligns with our mission and how you can contribute to our clients' success.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that match the job description. We love seeing how your skills in customer success management can directly benefit our team and clients.
Be Personable and Engaging:Remember, we’re looking for someone who’s outgoing and client-focused. Use a friendly tone in your application to showcase your personality and ability to build strong relationships with clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kpler
✨Know Your Gas and Power Stuff
Make sure you brush up on your knowledge of the Gas and Power industry. Understand the key trends, challenges, and opportunities in this sector. Being able to discuss these topics confidently will show that you're not just interested in the role but are genuinely passionate about the industry.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you’ve gone above and beyond for a client or successfully resolved an issue. This will demonstrate your client-focused approach and ability to drive retention and engagement.
✨Be Ready to Collaborate
Since collaboration with commercial teams is key, think of instances where you've worked cross-functionally. Be prepared to discuss how you align priorities and goals with different teams. This will highlight your teamwork skills and adaptability, which are crucial for success in this role.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms, as you'll need to communicate product updates and support clients effectively. Consider doing mock interviews where you explain a complex idea to someone without a technical background. This will help you articulate your thoughts clearly during the actual interview.
