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- Tasks: Lead crisis and change communications for clients in a fast-paced environment.
- Company: Dynamic market intelligence firm in the UK with a focus on innovation.
- Benefits: Competitive salary and a vibrant work culture.
- Why this job: Make a real impact by managing strategic communications during critical times.
- Qualifications: 3+ years in customer communications and strong writing skills required.
- Other info: Join a team that values creativity and offers growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic market intelligence firm in the UK is looking for a Customer Communications Specialist to manage external communications directed at clients. This role focuses on crisis management, strategic communication during product changes, and reputation management.
Ideal candidates should have:
- Over 3 years of experience in customer communications
- Exceptional written skills
- Familiarity with the commodities sector
- Knowledge of communication tools like HubSpot and Salesforce
Competitive salary and dynamic environment offered.
Crisis & Change Communications Lead (B2B SaaS) employer: Kpler
Contact Detail:
Kpler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis & Change Communications Lead (B2B SaaS)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in crisis and change communications. A friendly chat can open doors and give you insights that might just land you that role.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've handled crisis communications or managed client relationships. We want to see your experience in action!
✨Tip Number 3
Stay updated on industry trends! Knowing what's happening in the commodities sector and being able to discuss it will set you apart. It shows you're not just looking for any job, but you're genuinely interested in this field.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it gives us a chance to see your application directly and understand why you're the perfect fit for the team.
We think you need these skills to ace Crisis & Change Communications Lead (B2B SaaS)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Crisis & Change Communications Lead role. Highlight your experience in customer communications and any relevant projects you've worked on that showcase your skills in crisis management and strategic communication.
Showcase Your Writing Skills: Since exceptional written skills are a must, include examples of your best work. Whether it's a blog post, a press release, or a communication strategy, let us see how you can craft compelling messages that resonate with clients.
Familiarity with Tools: Mention your experience with communication tools like HubSpot and Salesforce. If you've used these platforms to manage client communications or track engagement, be sure to highlight that in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process.
How to prepare for a job interview at Kpler
✨Know Your Stuff
Make sure you brush up on your knowledge of crisis management and strategic communication. Familiarise yourself with the latest trends in the commodities sector, as well as any recent product changes that might be relevant. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your Writing Skills
Since exceptional written skills are a must for this role, prepare to share examples of your previous work. Bring along case studies or samples of communications you've crafted during crises or product changes. This will give the interviewers a clear idea of your capabilities and style.
✨Familiarity with Tools is Key
Be ready to discuss your experience with communication tools like HubSpot and Salesforce. If you’ve used these platforms before, think of specific instances where they helped you manage customer communications effectively. If you haven’t, do a bit of research to understand their functionalities and how they can benefit the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in crisis situations. Think about past experiences where you successfully managed a crisis or navigated a significant change. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
