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- Tasks: Expand and engage a global community of AIS station owners while managing relationships.
- Company: Kpler simplifies global trade information, empowering clients in commodities, energy, and maritime sectors.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and personal growth.
- Why this job: Join a supportive team focused on customer satisfaction and impactful solutions in a vibrant industry.
- Qualifications: Experience in Community Management or Communications; Bachelor's degree preferred; strong interpersonal skills.
- Other info: We value diverse perspectives and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 500 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.
We are looking for a proactive and motivated AIS Community Manager to join our AIS Network team. In this dynamic role, you will be responsible for expanding our vibrant community of AIS station owners, which includes thousands of members worldwide capturing AIS messages globally. In this team, your mission is to:
- Expand the AIS station owner community by identifying and onboarding new AIS station owners.
- Monitor AIS coverage and identify areas needing coverage improvements.
- Evaluate incoming station applications for location, prerequisites, and legitimacy to enhance the Kpler AIS Network and support global maritime visibility.
- Maintain continuous communication and support for contributors until stations are operational.
- Initiate and implement outbound campaigns for network growth and engagement throughout the entire lifecycle (ideation, targeting, planning, implementation, communication, evaluation, documentation).
- Suggest relevant process optimisations.
- Generate content for blog posts, newsletters, AIS-related media exposure, and lead generation campaigns.
- Coordinate logistics-related processes with the equipment provider and manage related invoicing.
- Regularly report on AIS network growth and coverage.
- Provide basic technical support and troubleshooting for AIS technology and network infrastructure.
It will be a match if you have or are:
- Proven experience in Community Management, Communications, or a similar field.
- A proven track record of successfully managing customer or community member relationships.
- A Bachelor’s degree in Business, Communications, Marketing, or a related field.
- Excellent verbal and written English skills, with the ability to explain technical concepts to non-technical audiences.
- Familiarity with online community platforms and social media.
- Strong interpersonal skills, capable of building relationships and engaging with diverse communities.
- Initiative-taking mindset.
Nice to have:
- Additional languages.
- Tech-friendly and able to compile comprehensive reports.
- Experience with the Atlassian platform and Zendesk/Intercom.
- Experience in the maritime industry or AIS technology.
Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
AIS Community Manager employer: Kpler
Contact Detail:
Kpler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AIS Community Manager
✨Tip Number 1
Familiarise yourself with Kpler's AIS Network and its community. Engage with current members on social media platforms to understand their needs and experiences. This will not only help you build rapport but also give you insights into how to effectively expand the community.
✨Tip Number 2
Showcase your communication skills by participating in relevant online forums or groups related to maritime technology. Share your knowledge and insights, which can demonstrate your expertise and passion for the industry, making you a more attractive candidate.
✨Tip Number 3
Network with professionals in the maritime and AIS technology sectors. Attend industry events or webinars to connect with potential contributors and stakeholders. Building these relationships can provide valuable contacts and enhance your understanding of the community you’ll be managing.
✨Tip Number 4
Prepare to discuss your ideas for community engagement and growth during the interview. Think about innovative campaigns or strategies that could attract new AIS station owners and improve coverage. This proactive approach will show your initiative and commitment to the role.
We think you need these skills to ace AIS Community Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the AIS Community Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community management and your understanding of the maritime industry. Use specific examples from your past experiences to demonstrate how you can contribute to Kpler's mission.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as community engagement, communication abilities, and any technical knowledge related to AIS technology or online platforms.
Showcase Your Initiative: Kpler values proactive individuals. In your application, include instances where you took the initiative in previous roles, whether it was launching a new project or improving existing processes.
How to prepare for a job interview at Kpler
✨Show Your Community Management Skills
Highlight your experience in community management during the interview. Be ready to discuss specific examples of how you've successfully built and engaged communities, as this role heavily relies on those skills.
✨Demonstrate Technical Understanding
Since the position involves AIS technology, brush up on basic technical concepts related to AIS systems. Be prepared to explain these concepts in simple terms, showcasing your ability to communicate effectively with non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues or improve community engagement, and be ready to share your thought process and outcomes.
✨Research Kpler and Its Community
Familiarise yourself with Kpler's mission, values, and the AIS community. Understanding their goals will help you align your answers with their vision and demonstrate your genuine interest in the company.
