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- Tasks: Manage customer communications, focusing on crisis management and product messaging.
- Company: Leading global trade information provider with a commitment to diversity and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real difference in customer communication during critical times.
- Qualifications: 3+ years of experience in communications and knowledge of the commodities sector.
- Other info: Join a dynamic team and enhance your skills in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
A leading global trade information provider is seeking a Customer Communications Specialist to manage external communications to the customer base. This role involves crisis management and product communication, requiring exceptional written skills and 3+ years of relevant experience. Candidates should have knowledge of the commodities sector, along with hands-on experience with tools such as HubSpot and Salesforce. The position supports a diverse and inclusive work environment.
Customer Communications Specialist: Crisis & Product Messaging in London employer: Kpler group
Contact Detail:
Kpler group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Specialist: Crisis & Product Messaging in London
✨Tip Number 1
Network like a pro! Reach out to folks in the commodities sector and connect with current or former employees of the company you're eyeing. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your best crisis management and product communication examples. This will help us demonstrate our expertise and make a lasting impression during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews focusing on crisis scenarios and product messaging. This will help us articulate our thoughts clearly and confidently when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Communications Specialist: Crisis & Product Messaging in London
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about communication, make sure your application showcases your exceptional writing skills. Use clear and concise language, and don’t shy away from demonstrating your ability to convey complex information simply.
Tailor Your Experience: We want to see how your 3+ years of experience align with the job. Highlight relevant roles where you’ve managed external communications, especially in crisis situations or product messaging. Make it easy for us to see why you’re a great fit!
Know Your Tools: Mention your hands-on experience with tools like HubSpot and Salesforce. If you’ve used them to enhance customer communications, share specific examples. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kpler group
✨Know Your Stuff
Make sure you brush up on your knowledge of the commodities sector. Familiarise yourself with current trends and challenges in the industry, as well as the company's position within it. This will show that you're not just interested in the role but also invested in the field.
✨Showcase Your Writing Skills
Since this role requires exceptional written skills, prepare a portfolio of your best work. Bring examples of crisis communications or product messaging you've crafted in the past. Be ready to discuss your thought process behind these pieces during the interview.
✨Familiarity with Tools
Get comfortable with HubSpot and Salesforce before the interview. If you have experience using these tools, be prepared to share specific examples of how you've leveraged them in your previous roles. If not, do some research on their functionalities and think about how you would use them in this position.
✨Emphasise Inclusivity
Since the company values a diverse and inclusive work environment, be ready to discuss how you can contribute to this culture. Share any experiences you have working in diverse teams or initiatives you've been part of that promote inclusivity. This will demonstrate that you align with their values.
