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- Tasks: Manage customer communications, focusing on crisis management and product messaging.
- Company: Leading global trade information provider with a commitment to diversity and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real difference in customer communication during critical times.
- Qualifications: 3+ years of experience in communications and knowledge of the commodities sector.
- Other info: Join a dynamic team and enhance your skills in a supportive environment.
The predicted salary is between 30000 - 50000 £ per year.
A leading global trade information provider is seeking a Customer Communications Specialist to manage external communications to the customer base. This role involves crisis management and product communication, requiring exceptional written skills and 3+ years of relevant experience.
Candidates should have knowledge of the commodities sector, along with hands-on experience with tools such as HubSpot and Salesforce. The position supports a diverse and inclusive work environment.
Customer Communications Specialist: Crisis & Product Messaging employer: Kpler group
Contact Detail:
Kpler group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Specialist: Crisis & Product Messaging
✨Tip Number 1
Network like a pro! Reach out to folks in the commodities sector and connect with them on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you've got experience with HubSpot and Salesforce, make sure to highlight that in conversations. We want to see how you can use those tools to enhance customer communications.
✨Tip Number 3
Prepare for the unexpected! Since this role involves crisis management, think of examples where you've successfully handled tough situations. We love hearing about real-life experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Customer Communications Specialist: Crisis & Product Messaging
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about communication, make sure your application showcases your exceptional writing skills. Use clear and concise language, and don’t shy away from demonstrating your ability to convey complex information simply.
Tailor Your Experience: We want to see how your 3+ years of experience align with the job. Highlight relevant roles where you’ve managed external communications, especially in crisis situations or product messaging. Make it easy for us to see why you’re a great fit!
Know Your Tools: Mention your hands-on experience with tools like HubSpot and Salesforce. If you’ve used them to enhance customer communications, share specific examples. This will show us that you’re not just familiar with the tools, but you know how to leverage them effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our diverse and inclusive work environment!
How to prepare for a job interview at Kpler group
✨Know Your Stuff
Make sure you brush up on your knowledge of the commodities sector. Familiarise yourself with current trends and challenges in the industry, as well as the company’s position within it. This will show that you're not just a candidate, but someone who genuinely understands the field.
✨Showcase Your Writing Skills
Since this role requires exceptional written skills, prepare to demonstrate your writing prowess. Bring samples of your previous work or be ready to discuss how you've crafted effective communications in crisis situations. This is your chance to shine!
✨Familiarity with Tools
Get comfortable with HubSpot and Salesforce before the interview. If you have experience using these tools, be prepared to discuss specific examples of how you've leveraged them in past roles. If not, do a bit of research to understand their functionalities and how they relate to customer communications.
✨Embrace Diversity and Inclusion
This company values a diverse and inclusive work environment, so be ready to discuss how you can contribute to this culture. Share any experiences you have working in diverse teams or how you’ve supported inclusivity in your previous roles. It’s all about showing that you align with their values!
