At a Glance
- Tasks: Provide first-line IT support and manage service desk requests.
- Company: Join a business located in Glossop, offering a dynamic work environment.
- Benefits: Enjoy a salary of £28,000 – £32,000 and flexible working hours.
- Other info: A full UK driving licence and access to your own car is necessary.
- Why this job: This role offers hybrid working after settling in, enhancing work-life balance.
- Qualifications: Requires at least 1 year of first-line support experience and Microsoft 365 knowledge.
The predicted salary is between 32000 - 32000 £ per year.
We are looking for an IT Support Analyst to join a business in Glossop. This role is suited to someone with at least 1 year of first‑line support experience, who will provide day‑to‑day IT support, manage service‑desk requests and support Microsoft 365 and Intune administration.
What’s on offer?
- £28,000 – £32,000 per annum
- Flexible working hours
- Start times available between 7:30am and 9:30am
- Finish times available between 3:30pm and 5:30pm
- 8 hours per day
- Initially 5 days in the office
- Hybrid working available once settled
Key responsibilities
- Provide first‑line IT support across the business
- Manage help‑desk tickets and service desk requests from logging to resolution or escalation
- Diagnose IT issues and escalate specialist problems when needed
- Set up new users, including laptops, phones, accounts, licences, permissions, MFA and access groups
- Support starters, leavers and role changes
- Administer Microsoft 365, Teams, SharePoint, Entra ID and Intune
- Manage Intune device enrolment, compliance checks, app deployment, configuration profiles and basic endpoint policies
- Provide basic user training and create user guides or knowledge‑base articles
- Support third‑party supplier queries, IT improvement projects and recurring issue investigations
Required skills and experience
- Previous helpdesk, first‑line support or ticketing system experience
- Understanding of ITIL principles for incident, request, problem and change management
- Microsoft 365 experience
- Microsoft Intune experience
- Experience diagnosing IT issues and identifying practical fixes
- Understanding of confidentiality, secure access and good data handling
- A full UK driving licence and access to your own car
How to apply
Apply today or speak with Caitlin at KPJ Group for more information between 9:00am – 5:00pm, Monday – Friday.
IT Support Analyst employer: KPJ Group
The company is based in Glossop and values flexibility with start times between 7:30am and 9:30am. The team focuses on providing excellent IT support and improving user experience through effective training and documentation.
We think you need these skills to ace IT Support Analyst
First-Line Support
Service Desk Management
Microsoft 365 Administration
Microsoft Intune Administration
Helpdesk Experience
ITIL Principles
Ticketing System Experience
