At a Glance
- Tasks: Provide first line IT support and manage helpdesk tickets in a dynamic environment.
- Company: Well-established consumer products business with a supportive IT team.
- Benefits: Competitive salary, ongoing training, and potential for permanent position.
- Other info: Friendly team atmosphere with a focus on professional development.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and ticketing systems.
The predicted salary is between 26871 - 26871 € per year.
We’re hiring for an IT Support Analyst to join a well-established consumer products business in Glossop on a month-long temporary basis, with the possibility to go permanent.
What’s on offer?
- £26,871 p/a
- Mon – Fri | 9am – 5pm
- Temporary position with the possibility to go permanent
- Supportive IT team environment
- Opportunity to develop towards 2nd Line, Infrastructure, Endpoint or Security Support
- Ongoing training and development
What will you be doing as an IT Support Analyst?
- Providing first line IT support across the business
- Managing helpdesk tickets and service desk requests
- Setting up users, laptops, phones, permissions and licences
- Supporting Microsoft 365, Teams, SharePoint, Intune and Entra ID
- Managing device enrolment, compliance checks and app deployment
- Monitoring backups, logs, alerts and endpoint protection
- Supporting printers, warehouse systems, laptops and phones
- Creating user guides and keeping support documentation up to date
- Escalating risks, recurring issues and specialist support queries when needed
What will you need?
- Experience in an IT support or service desk environment
- Knowledge of Microsoft 365, Intune and Active Directory / Entra ID
- Experience with ticketing systems and ITIL processes
- Basic understanding of networking and cyber security
- Ability to monitor systems including backups, logs and alerts
- Helpful, patient approach with strong communication skills
Interested? Apply today or speak with Caitlin at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday.
IT Support employer: KPJ Group
Join a well-established consumer products business in Glossop as an IT Support Analyst, where you will thrive in a supportive team environment that values ongoing training and development. With opportunities to advance towards 2nd Line, Infrastructure, Endpoint, or Security Support, this role offers a pathway for professional growth while enjoying a balanced work schedule from Monday to Friday. The company fosters a culture of collaboration and innovation, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting a Microsoft 365 problem. This will show potential employers that you're ready to jump in and help!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your career goals. Check out our website for roles that excite you, and tailor your approach to each one. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. Let them know you’re keen to be part of their team!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support role. Highlight your experience with Microsoft 365, Intune, and any ticketing systems you've used. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear language and structure your information well. We want to see that you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KPJ Group
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Intune, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and confidence in handling the tasks expected of an IT Support Analyst.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific situations where you managed helpdesk tickets or escalated problems effectively. This will demonstrate your ability to think on your feet and provide excellent support.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so clarity is key!
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team environment or ongoing training opportunities. This shows your interest in the role and helps you gauge if the company is the right fit for you.
