At a Glance
- Tasks: Support customers with admin tasks and handle client queries in a hybrid setting.
- Company: KPJ Group, known for its supportive and team-focused culture.
- Benefits: 12-month fixed-term contract with a collaborative work environment.
- Other info: Great opportunity for career growth in a friendly atmosphere.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
KPJ Group is seeking a Client Services Administrator in West Midlands. This role involves supporting customers through various admin and service tasks in a hybrid working environment. You'll serve as the main contact for client queries, ensuring a high-quality experience.
Ideal candidates will possess:
- Customer service experience
- Strong communication skills
- Admin expertise
The position offers a 12-month fixed-term contract with a supportive, team-focused atmosphere.
Hybrid Client Services Specialist — 12-Month FTC employer: KPJ Group
KPJ Group is an excellent employer, offering a supportive and team-focused atmosphere that fosters employee growth and development. With a hybrid working environment in the West Midlands, employees benefit from flexibility while engaging in meaningful work that directly impacts client satisfaction. The company values strong communication and customer service skills, ensuring that every team member feels valued and empowered to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Client Services Specialist — 12-Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled client queries or resolved issues in the past. This will demonstrate your expertise and commitment to providing a high-quality experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Client Services Specialist — 12-Month FTC
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled client queries and ensured a top-notch experience for customers.
Communicate Clearly:Strong communication skills are key for this role. When writing your application, be clear and concise. We appreciate straightforwardness, so don’t hesitate to show us your personality!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific admin tasks you’ve excelled at and how they relate to the role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at KPJ Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share examples of how you've handled client queries in the past, showcasing your problem-solving skills and ability to maintain a high-quality experience.
✨Familiarise Yourself with Admin Tasks
Since the role involves various admin tasks, it’s a good idea to review common administrative duties. Think about how you’ve managed similar tasks before and be prepared to discuss your organisational skills and attention to detail.
✨Practice Your Communication Skills
Strong communication is key for this position. Consider doing mock interviews with a friend or family member, focusing on clear and concise responses. This will help you feel more confident when discussing how you can effectively communicate with clients.
✨Show Enthusiasm for Hybrid Work
As this role is hybrid, express your enthusiasm for flexible working arrangements. Share any previous experiences you have with remote work and how you stay productive and engaged in a hybrid environment.
