At a Glance
- Tasks: Process customer orders and manage enquiries in a dynamic environment.
- Company: Join a growing manufacturer of technical inspection equipment in Droylsden.
- Benefits: Earn £32,000 p/a with flexible working, bonus scheme, and 25 days holiday.
- Other info: Enjoy company social events and excellent career growth opportunities.
- Why this job: Be the voice of the customer and support international sales activities.
- Qualifications: 2 years' experience in customer service or sales support required.
The predicted salary is between 32000 - 32000 £ per year.
We’re looking for a Customer Service Executive to join a growing manufacturer of technical inspection equipment in Droylsden.
This is a role suited to someone with at least 2 years’ experience in sales support, customer service, supply chain or a similar target-driven environment, as you will be processing customer orders, managing enquiries and supporting international sales activity.
What’s on offer?
- £32,000 p/a | Permanent position
- Bonus scheme
- 25 days holiday plus bank holidays
- Option to purchase additional holiday after 2 years’ service
- Flexible and hybrid working
- Standard pension
- Company social events
* Monthly pay What will you be doing as a Customer Service Executive?
- Processing customer orders and coordinating them from receipt through to dispatch
- Managing order queries, stock availability and delivery schedules
- Handling customer issues and complaints in a timely manner
- Maintaining customer and distributor records, including contact and account details
- Accurately updating CRM and ERP systems, including Epicor
- Tracking sales activity, enquiries, conversions and order progress
- Acting as the voice of the customer when working with supply chain, technical support and marketing teams
- Supporting the sales team with administrative and customer service activities
- Assisting with integrated, multi-channel marketing campaigns and customer communications
- Generating and following up on new business leads
- Developing product knowledge to support enquiries, recommendations and sales activity
- Helping ensure customer orders and system data are entered correctly first time What will you need?
- A minimum of 2 years’ experience in sales, sales support, customer service, product management, business development or a similar role
- Experience working in a target-driven and results-focused environment
- Experience in customer service, sales order processing and associated administration
- A track record in customer management or supply chain management within a manufacturing environment
- Sales, customer service or supply chain-related experience or qualifications
- Experience using CRM systems
- Competence using Microsoft Word and Excel Apply today Apply today or speak with Chelsea at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday.
KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions.
We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals.
If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted
Customer Service Executive employer: KPJ Group
KPJ Group is an exceptional employer located in Winwick, offering a supportive work culture that prioritises employee development through on-site training and competitive pay. With generous benefits such as paid breaks and holidays, along with opportunities for overtime, KPJ Group ensures that its employees feel valued and motivated in their roles as HGV Technicians.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KPJ Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KPJ Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KPJ Group:Your cover letter is your chance to shine! Tell us why you want to work at KPJ Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KPJ Group!
How to prepare for a job interview at KPJ Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
