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- Tasks: Answer calls, respond to enquiries, and maintain client records.
- Company: Join a dynamic team in Wakefield for a temporary role.
- Benefits: Earn £13.50 per hour with flexible Monday to Friday hours.
- Other info: Great opportunity to gain experience in a supportive team environment.
- Why this job: Enhance your communication skills while helping clients and candidates.
- Qualifications: Strong communication, organisational skills, and a friendly attitude.
The predicted salary is between 27360 - 27360 £ per year.
KPI Recruiting are seeking a Customer Service Representative to join one of our clients based in the Wakefield area on a temporary basis.
Key Responsibilities:
- Answer incoming calls promptly and professionally.
- Take accurate messages and ensure they reach the relevant team member.
- Respond to general enquiries from candidates and clients.
- Liaise with clients and candidates via email and phone in a professional manner.
- Maintain and update candidate and client records in the database/CRM.
- Ensure compliance with company policies and procedures.
- Handle confidential information with discretion.
- Identify areas for process improvement and suggest solutions.
- Contribute to a positive team environment and provide backup support where needed.
Requirements & Skills:
- Excellent verbal and written communication skills.
- Professional and polite telephone manner.
- Strong organisational and time-management abilities.
- Ability to multitask and prioritise in a busy environment.
- Attention to detail and accuracy in all work.
- Friendly, approachable, and customer-focused attitude.
- Team player with a willingness to assist colleagues as needed.
Please note that, due to the high volume of applications we receive, only those successfully shortlisted for the role will be contacted personally.
Customer Service Representitive in Wakefield employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representitive in Wakefield
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their values, mission, and recent news. This will help us show that you're genuinely interested and can connect your skills to what they do.
✨Tip Number 2
Practice your phone manner! Since this role involves a lot of calls, we should rehearse how to sound professional and friendly. Try role-playing with a friend to get comfortable with handling different types of customer queries.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows us that you're engaged and thinking about how you can fit into the team. Ask about their approach to customer service or how they handle feedback.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows us you appreciate the opportunity and are still keen on the role.
We think you need these skills to ace Customer Service Representitive in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the key responsibilities listed in the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about communication, be sure to showcase your excellent verbal and written skills in your application. Use clear and professional language to demonstrate your ability to engage with clients and candidates.
Highlight Your Organisational Skills: Mention any experience you have with multitasking and prioritising tasks. We love a candidate who can juggle multiple responsibilities while keeping everything organised and on track!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at KPI Recruiting
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like handling calls, responding to enquiries, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice answering common interview questions out loud. You could even role-play with a friend or family member. Focus on being clear, concise, and professional, as this will reflect your telephone manner during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially in a busy environment. Think of specific examples where you've successfully multitasked or improved processes in previous roles. This will highlight your ability to handle the demands of the job effectively.
✨Emphasise Teamwork and Positivity
As a Customer Service Representative, being a team player is essential. Share examples of how you've contributed to a positive team environment in the past. Highlight your willingness to assist colleagues and how you handle challenges with a friendly attitude, as this aligns perfectly with what the company is looking for.