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- Tasks: Assist UK and German clients via phone and email, ensuring top-notch service.
- Company: Join a well-established organisation known for its collaborative culture.
- Benefits: Enjoy hybrid working, competitive holidays, private medical insurance, and social events.
- Why this job: Perfect for those who love customer service and want to make an impact in a dynamic team.
- Qualifications: Fluent in UK and German, with strong communication skills and office experience.
- Other info: Opportunity for volunteering days and a competitive pension scheme.
The predicted salary is between 21600 - 28800 £ per year.
GERMAN SPEAKING CUSTOMER SERVICE ADVISOR | WIGAN| PERMANENT, FULL TIME
Monday to Friday 8am to 4pm | 9am to 5pm
Up to £28,800 per annum DOE
Are you fluent in German and English, looking for your next opportunity working within a collaborative and highly established organisation? Look no further!
You will be…
- Liaising with clients within the UK and German market, via telephone and email, offering exceptional service at all times
- Processing orders using SAP, liaising closely with internal departments to coordinate new and existing requirements
- Producing and following up quotations
- Creating shipment paperwork
- Liaising closely with the field sales department to coordinate new requirements
- Handling any order / account related issues, communicating any updates or issues back to customers
You will have…
- Fluent UK and German – written and spoken
- Strong communication and interpersonal skills
- Experience working in an office, offering excellent customer service
What You’ll Receive:
- Competitive holiday allowance with the option to buy up to 5 more holidays per year
- Hybrid working offerings – 2 days WFH per week
- Competitive pension contribution scheme
- Private medical insurance
- Volunteering and charity days
- Free on site parking
- Social events
Click APPLY NOW or send your CV and a brief cover letter to explaining why you\’re the ideal candidate.
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted directly by KPI Recruiting Ltd.
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UK & German Speaking Customer Service Advisor employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK & German Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German and English communication skills. Since you'll be liaising with clients in both languages, practice speaking and writing in a professional context to ensure you can provide exceptional service.
✨Tip Number 2
Familiarise yourself with SAP or similar order processing systems. Understanding how to navigate these tools will give you an edge, as you'll be processing orders and coordinating with various departments.
✨Tip Number 3
Research the company culture and values of the organisation. Knowing what they stand for will help you align your responses during any interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare examples of your previous customer service experiences. Think of specific situations where you resolved issues or provided excellent service, as these will showcase your skills effectively during discussions.
We think you need these skills to ace UK & German Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both German and English. Include any relevant experience in customer service, especially in roles that required communication with clients in both languages.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the ideal candidate for the role. Mention your strong communication skills and any specific experiences that demonstrate your ability to provide exceptional customer service.
Showcase Relevant Skills: Emphasise your experience with order processing and any familiarity with SAP or similar systems. Highlight your ability to liaise with different departments and handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents reflect professionalism and attention to detail.
How to prepare for a job interview at KPI Recruiting
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
The position focuses on providing exceptional customer service. Be ready to share specific examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist clients. This will show your potential employer that you understand the importance of customer satisfaction.
✨Familiarise Yourself with SAP
As the job involves processing orders using SAP, it would be beneficial to have a basic understanding of this software. If you have prior experience with SAP, mention it during the interview. If not, consider doing some research or tutorials to familiarise yourself with its functionalities.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
