Export Sales Advisor in Stoke-on-Trent

Export Sales Advisor Location: Stoke-on-Trent Salary: £28,000 per year Working Hours: Monday to Friday, 38.75 hours – Hybrid working We are looking for an enthusiastic and skilled Export Sales Advisor to join our clients dynamic global manufacturing team. If you are passionate about customer service and have a keen eye for detail, we want to hear from you! This is a fantastic opportunity for someone with export experience or a strong interest in international sales and logistics. Key Responsibilities: Customer Communication: Engage with customers, agents, distributors, and freight forwarders to ensure smooth operations Order Processing: Accurately enter customer orders into the system, maintaining high attention to detail Cross-Department Collaboration: Work closely with various internal teams to progress and complete orders efficiently Export Documentation: Understand international shipping terms and manage the preparation of export documents, including invoices and packing lists, ensuring fast delivery Customer Queries & Complaints: Respond promptly to customer queries, resolve issues, and handle complaints with professionalism Sales Support: Assist the Head of Sales for your markets with key tasks and administrative support Market Knowledge: Maintain an in-depth understanding of your markets to provide accurate and useful information for internal reports Skills and Experience Required: PC Skills: Proficiency in Word, Excel, and email Customer Service Experience: Proven experience in providing excellent customer service Export Documentation: Familiarity with export documentation, ensuring precision in all paperwork Strong Communication: Good communication and telephone skills for customer interaction Language Skills: Fluency in a European language is highly advantageous but not essential Industry Knowledge: Understanding the manufacturing and supply chain sector would be advantageous What We Offer: Competitive Salary: £28,000 per year Health Benefits: Health care cash plan Employee Discounts: High street discount scheme, plus discounts in our retail outlets Insurance & Protection: Life insurance for peace of mind Reward & Recognition: Special recognition programs for outstanding performance Training & Development: Dedicated training opportunities to enhance or progress your career, including apprenticeships Community Engagement: Volunteer days and charity events to give back to the community Long Service Awards: We value long-term employees and celebrate your milestones If you have the relevant skills and are ready for the next step in your career, apply today! Join a supportive team, grow your professional skills and make an impact within an expanding global business. INDCOM Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted