At a Glance
- Tasks: Provide top-notch customer service and manage office administration tasks.
- Company: Join a busy and growing business in Stoke on Trent.
- Benefits: Competitive salary up to £32,000 and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong communication skills and experience in office administration.
An exciting opportunity has arisen for a highly organised and customer-focused individual to join a busy and growing business. This role is ideal for someone who thrives in a fast-paced office environment, enjoys dealing with customers, and can confidently manage multiple tasks simultaneously.
As the first point of contact for customers, you will handle enquiries via telephone, email, messaging platforms and in person where applicable. The business serves a diverse customer base across the UK and internationally, making strong communication and administrative skills essential.
Key Responsibilities- Providing professional and friendly customer service
- Responding promptly to customer enquiries via telephone, email and messaging platforms
- General office administration and support
- Processing and inputting data accurately
- Generating business documentation and reports
- Managing customer accounts and maintaining strong client relationships
- Supporting advertising and promotional activities
- Freight forwarding administration and export documentation
- Following up sales enquiries and leads
- Processing sales orders and preparing customer quotations
- Producing pro-forma invoices and supporting invoicing activities
- Managing emails, scanning, filing and record keeping
- Assisting with general day-to-day office operations
- Strong office administration and customer service skills
- Experience processing sales orders and preparing quotations
- Excellent communication and interpersonal skills
- Good numerical and mathematical ability
- Strong attention to detail and accuracy
- Ability to prioritise workloads and work effectively under pressure
- Problem-solving skills with the ability to use initiative
- Competent IT skills, including Microsoft Office applications
- Ability to build and maintain positive working relationships
- Self-motivated, proactive and highly organised
- Previous experience within logistics, exports or a similar environment
- Experience handling international customer accounts
- Knowledge of invoicing and pro-forma documentation
APPLY NOW! Please contact me for more information.
Please note: Due to the high volume of applications we receive, only candidates who are successfully shortlisted for the role will be personally contacted.
Administration Support Executive in Stoke-on-Trent employer: KPI Recruiting
Join a dynamic and supportive team in Stoke on Trent, where your organisational skills and customer service expertise will be valued. We offer a vibrant work culture that encourages professional growth, with opportunities to develop your skills in a fast-paced environment while serving a diverse clientele. Enjoy a competitive salary and the chance to make a meaningful impact as you contribute to our expanding business.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Support Executive in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KPI Recruiting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KPI Recruiting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Support Executive in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KPI Recruiting:Your cover letter is your chance to shine! Tell us why you want to work at KPI Recruiting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KPI Recruiting!
How to prepare for a job interview at KPI Recruiting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
