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- Tasks: Assist customers with enquiries and resolve complaints in a fast-paced environment.
- Company: Join a dynamic team in a busy customer service role.
- Benefits: Enjoy a competitive salary, employee discounts, and health programmes.
- Other info: Temporary 6-month contract with opportunities for personal growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and at least 3 years of customer service experience.
The predicted salary is between 25500 - 27000 £ per year.
Temporary Contract – 6 Months
Location: Sandbach
Salary: £25,500 - £27,000 per annum DOE
Working Hours: Monday - Friday - 9am - 5pm
We are currently recruiting for a Customer Service Representative to join a busy and fast‑paced environment on a temporary basis. This role is ideal for someone with strong communication skills and proven experience in customer service and complaint handling.
Key Responsibilities:- Responding to customer enquiries via phone, email, and online channels in a timely and professional manner
- Assisting customers with general enquiries, order processing, and issue resolution
- Handling customer concerns and complaints through to resolution
- Identifying opportunities to upsell products or services while maintaining a customer‑focused approach
- Accurately recording customer interactions and updating internal systems
- Working closely with colleagues to ensure consistent service delivery
- Maintaining up‑to‑date knowledge of internal procedures and policies
- Strong verbal and written communication skills in English
- Proven experience handling customer complaints (minimum 1 year required)
- At least 3 years’ customer service experience
- Confident telephone manner with excellent phone etiquette
- Strong problem‑solving and analytical skills
- Ability to work independently and as part of a team
- High level of accuracy with data entry and record keeping
- Ability to work effectively in a fast‑paced environment
- Temporary role
- 6‑month contract
- In‑person position
- Company pension
- Employee discount
- Health and wellbeing programme
- Sick pay
To apply or to discuss this role in more detail, please contact (phone number removed) or email (url removed).
Customer Service Advisor in Middlewich employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Middlewich
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer service scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the company and the role, which can really set you apart from other candidates.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind them of your enthusiasm for the position. Plus, it’s a great way to reiterate your key strengths.
We think you need these skills to ace Customer Service Advisor in Middlewich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled complaints and resolved issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’d use when dealing with customers.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at KPI Recruiting
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its customer service approach. Research their values and recent news to show you’re genuinely interested in the role.
✨Showcase Your Skills
Prepare specific examples from your past experience that highlight your communication skills and ability to handle complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company’s approach to customer service. This shows your enthusiasm and helps you gauge if it’s the right fit for you.