At a Glance
- Tasks: Manage customer inquiries, process orders, and maintain accurate records.
- Company: Established business near Irlam with a supportive team environment.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and career progression.
- Other info: Enjoy staff social events and a friendly office atmosphere.
- Why this job: Join a dynamic team and enhance your customer service skills while making an impact.
- Qualifications: 12 months experience in sales support or customer service, B2B experience preferred.
The predicted salary is between 28371 - 28371 £ per year.
A long-standing business based near Irlam is seeking an experienced Customer Service & Sales Administrator to join the team on a full-time, permanent basis.
You will be:
- Taking inbound calls and emails from clients regarding new and existing enquiries
- Raising and sending quotations for new requirements
- Processing orders, handling orders through to completion
- Handling invoicing processes, resolving any invoice queries
- Inputting and updating information within internal systems and databases
- Maintaining accurate records of invoices, payments and customer data
- Handling complaints, ensuring service levels are maintained at all times
You will have:
- A minimum of 12 months experience in a varied sales support/customer service position
- B2B customer service experience required
- Excellent attention to detail and communication skills
- Reliable transportation to the office on a daily basis
- IT literate and quick to learn new systems
Benefits include:
- 25 days plus bank holidays (opportunity to buy more)
- Annual bonus
- Pension scheme
- Onsite parking
- Career progression
- Staff social events
- And much more
Customer Service & Sales Admin in Manchester employer: KPI Recruiting
Join a well-established company near Irlam as a Customer Service & Sales Administrator, where you will thrive in a supportive work culture that values employee growth and development. With competitive benefits including 25 days of holiday, an annual bonus, and opportunities for career progression, this role offers a rewarding environment for those looking to make a meaningful impact in customer service and sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Admin in Manchester
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent achievements can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role, so you can confidently share examples that highlight your skills.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so make sure you look professional and polished. It shows that you respect the opportunity and are serious about the position.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the role and leave a positive impression. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service & Sales Admin in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and sales. We want to see how your skills match the job description, so don’t be shy about showcasing your B2B experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service & Sales Admin role. Share specific examples of how you've handled customer queries or processed orders in the past.
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KPI Recruiting
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Sales Administrator role. Familiarise yourself with the key responsibilities like handling inbound calls, processing orders, and managing invoicing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Highlight your previous experience in customer service and sales support. Be ready to share specific examples of how you've handled complaints or processed orders in the past. This not only demonstrates your skills but also gives the interviewer a clear picture of how you can contribute to their team.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service scenarios, such as how you would handle an unhappy client or a complex order. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or what success looks like in this role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
