At a Glance
- Tasks: Lead a customer service team and ensure top-notch service delivery.
- Company: Join a reputable food manufacturing company with a strong commitment to quality.
- Benefits: Enjoy 25 days holiday, pension scheme, and free onsite parking.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact by enhancing customer satisfaction and driving improvements.
- Qualifications: Experience in customer service and knowledge of food safety standards required.
KPI Recruiting are proud to be working with our long-standing client, who are currently looking to recruit a Customer Service Team Manager to join their team on a permanent basis.
You will be responsible for:
- Ensure compliance with company policies, Quality, Health & Safety, and Food Safety standards.
- Manage customer orders from intake to delivery, ensuring accuracy, pricing, and OTIF performance.
- Coordinate with production, logistics, and planning teams to meet customer requirements.
- Manage key accounts to maximise sales, margin, and service levels.
- Handle customer queries including pricing, samples, specifications, and complaints.
- Maintain accurate customer and order data in SAP/ERP systems.
- Support customer account plans and commercial reporting.
- Attend customer reviews and internal commercial meetings (Tier 1).
- Promote digital ordering systems and process improvements.
- Support root cause analysis and resolution of customer claims.
- Work with production teams to improve customer satisfaction and service performance.
- Lead, coach, and develop a small customer service team (1–8).
- Support training, onboarding, and performance reviews.
- Drive continuous improvement in customer service processes and systems.
- Support customer engagement activities and retention initiatives.
The successful candidate will have:
- Experience in a food manufacturing / FMCG / food production environment.
- Background in customer service, commercial, or sales support.
- Strong understanding of order processing, stock control, and production flow.
- Experience using SAP or similar ERP systems.
- Knowledge of OTIF, KPIs, and service performance metrics.
- Ability to manage customer issues and complaints effectively.
- Strong communication and coordination skills across departments.
- Good IT skills (Microsoft Office).
- Experience in or ability to supervise small teams (desirable).
- Organised, detail-focused, and customer-driven approach.
- Understanding of food safety and quality standards.
Benefits include: 25 days plus bank holidays, company pension scheme, and free onsite parking.
Customer Service Team Manager in Hindley employer: KPI Recruiting
Join a dynamic and supportive team in Wigan as a Customer Service Team Manager, where your leadership will drive excellence in customer satisfaction and service performance. With a strong focus on employee development, you will benefit from a culture that encourages continuous improvement and offers 25 days of annual leave plus bank holidays, a company pension scheme, and free onsite parking. This is an excellent opportunity to grow within a reputable food manufacturing environment that values compliance, quality, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager in Hindley
✨Tip Number 1
Network like a pro! Reach out to your connections in the food manufacturing or FMCG sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Team Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of SAP and ERP systems. We want you to be able to talk confidently about how you’ve used these tools to manage customer orders and improve service performance.
✨Tip Number 3
Showcase your leadership skills! If you’ve led a team before, be ready to share specific examples of how you coached and developed your team members. We love hearing about your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are detail-focused and customer-driven, just like you!
We think you need these skills to ace Customer Service Team Manager in Hindley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in customer service and any relevant experience in food manufacturing or FMCG to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Customer Service Team Manager role. Share specific examples of how you've managed teams and improved customer satisfaction in the past.
Showcase Your Skills:Don’t forget to mention your IT skills, especially with SAP or similar ERP systems. We love seeing candidates who can demonstrate their understanding of order processing and service performance metrics.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at KPI Recruiting
✨Know Your Stuff
Make sure you brush up on the company’s policies, especially around Quality, Health & Safety, and Food Safety standards. Familiarise yourself with their customer service processes and how they manage orders from intake to delivery.
✨Showcase Your Experience
Be ready to discuss your background in food manufacturing or FMCG. Highlight specific examples of how you've managed customer queries, handled complaints, and maximised sales in previous roles. This will show that you understand the industry and can hit the ground running.
✨Demonstrate Leadership Skills
Since the role involves leading a small team, prepare to talk about your experience in coaching and developing others. Share examples of how you've supported training and performance reviews, and how you’ve driven continuous improvement in customer service.
✨Get Comfortable with Tech
Familiarise yourself with SAP or similar ERP systems, as well as Microsoft Office tools. Be prepared to discuss how you've used these systems to maintain accurate customer and order data, and how you can leverage technology to improve service performance.
