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- Tasks: Provide top-notch maintenance and technical support to customers in Yorkshire.
- Company: Join a dynamic team focused on delivering exceptional service and innovative solutions.
- Benefits: Enjoy a company vehicle, pension scheme, life insurance, and more perks.
- Why this job: Be part of a supportive culture that values continuous improvement and teamwork.
- Qualifications: 5 years of technical maintenance experience and a full UK driving licence required.
- Other info: Flexibility for travel and unsociable hours is essential; great for adventurous spirits!
The predicted salary is between 24000 - 42000 £ per year.
Based within the Yorkshire region and working as part of the Yorkshire team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites and possibly some global travel.
- Provide exceptional service to customers within a designated region
- Installation of company and third-party systems and products
- Carry out hardware and software modifications/upgrades on existing sited equipment
- Regular PPM maintenance of existing products
- Root cause analysis and removal of issues
- Continuous improvements in the processes and service we offer
- Reactive call-out response on customer sites within a designated region on a rota basis, including working some unsociable hours
- Management and control of spare parts allocated to you and in your region
- Communication and escalation of any service issues in line with the relevant processes
- Flexibility to travel to cover for other regions during periods of high workload
- Working as part of a team or individually responding to on-site customer support requests
- Weekend and evening call out cover on a rota system with other regional engineers
- To undertake any other duties required by management to meet the needs of the business
- Use the Service Management system accurately and in real time to aid reporting
- Provide a service level in line with Service Agreements
- Ensure call cover is maintained in region during periods of holidays and sickness
- Keep accurate boot stocks and consume parts as per the process
- Ensure all equipment is serviced to the required standard and on-site records accurately maintained
Skills & Experience
- Ideally 5 years related technical maintenance/service support experience
- Sound electrical/electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS office documents (Excel, Word, PowerPoint)
- Ability to work away if required with flexible approach to working hours and location
- Full UK driving licence
- Proven organisational skills and self-motivated
Benefits
- Company vehicle
- Pension scheme
- Cycle to work scheme
- Life insurance (4x salary)
Field Service Engneer in Leeds employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engneer in Leeds
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Understanding the hardware and software modifications required for the role will give you an edge during interviews.
✨Tip Number 2
Network with current or former Field Service Engineers, especially those who have worked in Yorkshire. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you've successfully handled technical issues or customer service challenges. This will showcase your ability to perform root cause analysis effectively.
✨Tip Number 4
Be ready to discuss your flexibility regarding travel and working hours. Highlighting your willingness to adapt to the demands of the role will show that you're a committed candidate who can meet the needs of the business.
We think you need these skills to ace Field Service Engneer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical maintenance and service support. Emphasise any specific skills related to electrical/electronic backgrounds, networks, and server installations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with customer service and how you can contribute to continuous improvements in their processes.
Highlight Relevant Qualifications: Include any recognised engineering qualifications and relevant certifications in your application. This will help demonstrate your technical expertise and suitability for the role.
Showcase Flexibility and Teamwork: In your application, mention your ability to work flexible hours and your experience working both independently and as part of a team. This is crucial for a role that involves on-site customer support and call-out cover.
How to prepare for a job interview at KPI Recruiting
✨Showcase Your Technical Skills
Make sure to highlight your technical maintenance and service support experience during the interview. Be prepared to discuss specific examples of how you've handled hardware and software modifications or upgrades in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves root cause analysis and issue resolution, be ready to share instances where you've successfully identified and solved technical problems. This will show your potential employer that you can think critically under pressure.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and locations, as well as the ability to work both independently and as part of a team. Share examples of how you've adapted to changing situations and collaborated with others to achieve common goals.
✨Prepare for Customer Interaction Scenarios
As you'll be providing exceptional service to customers, think about how you would handle various customer service scenarios. Practice articulating your approach to maintaining professionalism and ensuring customer satisfaction, even in challenging situations.
