Facilities Helpdesk Administrator

FACILITIES HELPDESK ADMINISTRATOR | PRESTON BROOK | PERMANENT | up to £30,000 DOE Permanent – Fully Office Based Shift based rota: Monday to Friday (between 7am to 6pm) , one Saturday in 10 (8am to 12noon) An exciting opportunity has arisen for a Facilities Helpdesk Administrator to join our well-established client based in the Runcorn area. You will be joining a collaborative team, working closely with the business development and account management teams, to support with the coordination of client contract requirements within the facilities management industry. You will be… Managing incoming calls and emails to raise or update work orders Allocating jobs through the ticket system Diagnosing faults by asking the right questions and assigning to the correct engineer or manager Ensuring jobs are completed within agreed timescales Recording accurate technical details to support first-time access and fixes Updating customers on repair progress Maintaining clear and accurate notes, including unscheduled tasks Coordinating daily with engineers to support efficient job completion and callouts Closing jobs accurately for invoicing Logging and directing complaints, compliments, and dissatisfaction to the appropriate person You will have…