Customer Support Exec Crewe £25,000 to £29,000 Monday to Friday Office Based Our client is a growing and customer-focused organisation seeking a proactive and enthusiastic Customer Support Agent to join their team in Crewe. This is an excellent opportunity for a customer service professional who enjoys problem-solving, delivering outstanding customer experiences, and working within a fast-paced environment. The successful candidate will receive comprehensive training, ongoing support, and genuine opportunities for career progression. The Role As a Customer Support Agent, you will act as a key point of contact for customers, providing support via telephone and email. You will be responsible for resolving enquiries, managing complaints professionally, and ensuring a high standard of customer service throughout every interaction. The role also involves supporting customers with technical service-related enquiries, including account administration and porting requests, making it ideal for someone who enjoys combining customer service with problem-solving. Key Responsibilities Respond to customer enquiries via telephone and email in a professional and timely manner Provide accurate information regarding products, services, and processes Investigate and resolve customer issues efficiently and effectively Handle customer complaints with empathy and professionalism, working towards first-contact resolution where possible Support customers with service administration and porting-related enquiries Maintain accurate records of customer interactions and outcomes within a CRM system Follow up on outstanding issues to ensure customer satisfaction Liaise with internal teams to resolve technical or service-related queries Keep up to date with product knowledge, procedures, and industry developments Participate in ongoing training and team meetings Candidate Requirements The ideal candidate will possess: Previous customer service or customer support experience An excellent telephone manner and strong communication skills The ability to remain calm and professional when dealing with challenging situations Strong organisational skills and the ability to manage multiple tasks simultaneously A positive, outgoing, and customer-focused approach Excellent attention to detail and problem-solving abilities Good IT skills and experience using CRM systems A reliable and hardworking attitude with a desire to learn and develop What's on Offer? Competitive salary Bonus scheme Monday to Friday working hours Early finish on Fridays Friendly and supportive team environment Monthly incentives and staff events Full training and ongoing development Clear opportunities for career progression Health benefits package following successful completion of probation If you're a motivated customer service professional looking to join a growing organisation where you can develop your skills and build a long-term career, we'd love to hear from you. Call (phone number removed) or email your CV to INDCOM
