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- Tasks: Lead a dynamic Customer Services team and ensure smooth operations in a fast-paced environment.
- Company: Join a stable and well-structured organisation in Nantwich.
- Benefits: Enjoy competitive salary, additional holiday, pension scheme, and employee discounts.
- Other info: Full training provided with opportunities for overtime during peak periods.
- Why this job: Take the next step in your career while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Our client is seeking an experienced Customer Services Team Leader to join their team at their main office in Aston. This is an excellent opportunity for a confident and organised individual to lead a busy customer services function within a fast-paced office environment.
This is a hands-on leadership role overseeing a Customer Services team who act as the first point of contact for all external enquiries. The role involves managing high call volumes, processing customer orders, and liaising closely with multiple internal departments to ensure a smooth and efficient service.
Key Responsibilities- Lead and co-ordinate the Customer Services team to ensure efficient day-to-day operations
- Allocate, prioritise, and manage team workloads
- Train, coach, and develop team members
- Manage holidays and absences to ensure adequate team cover
- Implement and improve procedures and systems to streamline operations
- Operate the main office switchboard, managing a high volume of calls and screening cold calls
- Take orders from customers, agents, and third parties
- Input, price, amend, and cancel orders using in-house systems
- Liaise with internal departments and management
- Carry out general administrative duties as required
- Proven experience in a Customer Services or Helpdesk environment (essential)
- Previous supervisory or team leadership experience
- A confident and decisive leader with strong people-management skills
- Highly organised, with the ability to multitask and work under pressure
- Strong problem-solving skills and excellent attention to detail
- Excellent communication skills, both written and verbal
- Good numeracy and literacy skills
- Confident using Microsoft Office and bespoke systems
- Friendly, professional, and calm under pressure
- A strong team player, comfortable working cross-functionally
- Full-time, permanent role – 37.5 hours per week (Monday to Friday, 9:00am–5:00pm, with a 30-minute lunch break)
- Overtime, including occasional Saturday mornings, may be required during peak periods
- Full training provided on internal systems
- Additional holiday entitlement
- Company pension scheme
- Cycle to Work scheme
- Free on-site parking
- Employee discount
This role is ideal for an experienced Customer Services Supervisor or Team Leader looking to take the next step in their career within a stable and well-structured organisation.
Customer Service Team Leader employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Services Team Leader role. Highlight your leadership experience and how you can manage high call volumes while keeping the team motivated.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join our team and how your background aligns with the Customer Services Team Leader position. Be genuine and let your personality shine through!
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to lead a team and manage high call volumes. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at KPI Recruiting
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Services Team Leader. Brush up on your knowledge of managing high call volumes and liaising with internal departments. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading a team. Think of specific examples where you've trained or developed team members, managed workloads, or improved procedures. This will demonstrate your capability as a confident and decisive leader.
✨Practice Problem-Solving Scenarios
Since strong problem-solving skills are essential for this role, consider common customer service challenges and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Communicate Clearly and Calmly
Excellent communication is key in this role. During the interview, focus on being clear and concise in your responses. Show that you can remain calm under pressure by maintaining a friendly and professional tone, even when discussing challenging situations.